us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

Filter Reviews

Review Time

K. Perez
Dependable quality!

I genuinely love the quality and products that super dry offers my only stipulation is that I would appreciate it if they expanded their size ranges. There is a underserved market of cold weather clothes for plus size people.

4
Date of experience: Jan 08, 2022
Teresa Srmack
SuperDry is supergreat

I have purchased many hoodies from your company and will continue as long as you continue to make True XXL hoodies. I would buy more but am limited by the sizes, because your hoodies are unique and of great quality.

5
Date of experience: Jan 08, 2022
Daniel
Great jackets

5
Date of experience: Jan 08, 2022
Bryan Bell
I would give this review zero stars if…

I would give this review zero stars if it were possible. My orders were made on December 11th for Christmas gifts have still not arrived when they both had a delivery date of December 18th. Their customer service phone number is no where to be found and I’ve waited hours to speak with someone on their live chats who were not customer centric and not helpful. I’ve also sent numerous emails to their customer service email address, who routinely gives me the runaround and is not helpful. First they tell me my order has not been sent and ask if I want a refund, which I promptly replied to and requested a refund (which I had asked for many times) and then they reply telling me I can’t have a refund and they just sent my order. This is several weeks past the expected delivery date (which I paid extra for) and weeks past Christmas. Extremely disappointed. Anyone thinking of buying something should keep this in mind. Would appreciate if someone from Superdry reach out to me and fix this issue. Order Numbers: SUPERDRYUS4215412, SUPERDRYUS4215413

1
Date of experience: Jan 08, 2022
Salvadore Orlando
Great employees

Great employees. Very helpful

5
Date of experience: Jan 08, 2022
Harry Singh
Runs a bit tight but great jacket!

5
Date of experience: Jan 07, 2022
Komla Richardson
Bad Return Policy

I ordered a black bomber jacket and the jacket looks great, but its too small. I tried to return it to exchange it for a larger size and the site tells me that the jacket is not eligible for return. There is no indication on the item's page that this was not a returnable item. Now I am stuck with a jacket that I can't wear!

2
Date of experience: Jan 07, 2022
Douglas Cohen
I wish more coats came in…

Would like to see more coats in traditional fit

4
Date of experience: Jan 07, 2022
Naveen Sisodia
Not a great experience!

Not a great experience. Online portal behaves weirdly sometimes and because of that I placed the same order 2 times. Customer care is also very slow and there is no customer care number to reach for US people. Chat is also useless, not much of help. Returned few items recently but didn’t receive the full amount. Trying to creat return for few items but the return portal is not allowing to creat a return label. Overall a very bad customer experience

2
Date of experience: Jan 07, 2022
Samy Vasco
Excellent products

4
Date of experience: Jan 07, 2022

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More