us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Christina T.
Very bad online service

I ordered 2 jackets on Black Friday for my husband for Christmas. One arrived, and the other is still not here. I’ve been checking shipping updates regularly, and cannot understand what is going on. Just recently I saw that the jacket was returned and refunded; I would assume something you did on your end without any word on why you did it. Was it out of stock? That was the first and the last time I order from you. Horrible online service.

1
Date of experience: Dec 14, 2021
Yvonne Elsey
I ordered six sweatshirts I paid for…

I ordered six sweatshirts I paid for six sweatshirts I received an open box with three sweatshirt. I have not been able to find a phone number to reach anyone at Superdry. Therefore I don't know how to get them to send the other three shirts. I did send an email but have gotten no response. My cell phone is 609-352-9394.

1
Date of experience: Dec 13, 2021
Amy Millar
My order came in very quickly

My order came in very quickly. The products are high quality and look great.

5
Date of experience: Dec 13, 2021
Steven McGirr
I never received my product

1
Date of experience: Dec 13, 2021
Traci Walker
I love Superdry clothing

I love Superdry clothing. Its great quality merchandise, holds up well after time, and fits well. I get tons of compliments when I wear this brand

5
Date of experience: Dec 13, 2021
Joanne S., Springfield OR
I ordered a sweatshirt from Superdry…

I ordered a sweatshirt from Superdry US. While I was ordering it, they gave me advice on what size to order and it turned out to be the perfect size. Also it's super comfortable and good quality as well. I'm very happy with my purchase!

5
Date of experience: Dec 12, 2021
Very nice hoodie with good materials

Very nice hoodie with good materials. It doesn't look or cheap at all. My son really like it. We have 3 superdry jackets. But this is the 1st time buying the hoodie. Will buy more in the future!

5
Date of experience: Dec 12, 2021
Dmytro Ivanov
Package arrived damaged

Package arrived damaged, open. Items were missing.

1
Date of experience: Dec 12, 2021
Melvin B. Jr.
Delivered as promised

Delivered as promised, on time.

5
Date of experience: Dec 12, 2021
Judy
Thank you for an efficient delivery!

5
Date of experience: Dec 12, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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