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4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

a en
Good elasticity

I bought it Black Friday online sale. The leggins has good elasticity. But I hope it more thicker.

4
Date of experience: Dec 10, 2021
April
Never received package

I ordered online 3 coats and I never received my package. I tried contacting Superdry about my missing package but it takes forever to reach customer service, there are no phone numbers. They tell you to contact them on Facebook but they never respond. This is ridiculous. I will never order from this again.

1
Date of experience: Dec 10, 2021
Prakash Gurung
The transaction was smooth

The transaction was smooth. Quality of product is good as well.

5
Date of experience: Dec 10, 2021
Ben Stephen I. Pentecostes
Delivery not on Time even you pay…

Delivery not on Time even you pay expressed delivery.

3
Date of experience: Dec 10, 2021
Miriam
Beautiful and comfy jacket.

5
Date of experience: Dec 10, 2021
Talvon Batts
I ordered a navy blue bomber jacket…

I ordered a navy blue bomber jacket that was supposed to come with fur around the hood. That's the only reason I brought the jacket. Some kind of way it was shipped with no fur for the hood which I see is detachable but now instead of just sending the fur they want me to return the jacket that will probably take 2 or 3 weeks for them to get and who know how long to get the correct one back. By the time I get what I paid for it won't be cold anymore. I usually like shopping with Superdry but I think customer service is terrible you can't even talk to a live person everything is automated. I will just go to the store for now on.

1
Date of experience: Dec 10, 2021
Andrew Robinson
Product was as shown

5
Date of experience: Dec 10, 2021
Cgray
Great coat

This coat is nice. Keeps you warm

5
Date of experience: Dec 10, 2021
Joannie Adams-White
Room for Improvement

I like the designs of Your sweatshirts however, after several washes they gets beady. Your website does not allow you to match sweatshirts and sweatpants. Nor do you carry a variety sweatsuits for women. Your prices are a little high and you don’t recognize valued customers. I purchase thousands of dollars in merchandise however, I don’t feel like a valued customer.

4
Date of experience: Dec 10, 2021
Gonzo
Good Quality. Funny Sizing. Irritating Return Process

The quality of the stuff is good, the sizes seem to be all over the place though. One XL item runs like an M, another one is more like an XXL. At times an XL seems to end up like a XL size though! The customer service is hard to reach and comes across a bit unorganized. So yes, I will buy stuff from Superdry again. After all: No risk, no fun …

3
Date of experience: Dec 10, 2021

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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