us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

ABC Crate
Personalized help

I have always had great service with pens.com, but yesterday was by far the best. Emma Islem was super friendly, very knowledgeable, and was attentive to all my companies needs. She made my already long day better. Highly recommend!

5
Date of experience: Oct 02, 2025
Yadira Navarrete
Great Product and perfectly labeled.

Great Product and perfectly labeled.

5
Date of experience: Oct 02, 2025
JEFF DEGENSHEIN
Director of Operations & Marketing

Always tremendous service and a great product!

5
Date of experience: Oct 02, 2025
ESTHER ZAMORA
I love them!

5
Date of experience: Oct 02, 2025
Joe Mcrary
Product delivered quickly and just as…

Product delivered quickly and just as shown in the example. The price was a little deceiving since the shipping charges and tariff charges were added so the per pen price was higher than we anticipated.

4
Date of experience: Oct 02, 2025
James Anderson
Only received 44 of 50 calenders…

Only received 44 of 50 calenders ordered and received 79 envelopes when I only ordered 50. But when I called, the problem was handled expeditiously. I also ordered 130 pens and received 131, but that was an understandable minor error.

5
Date of experience: Oct 02, 2025
customer
Looking and Writing Good

It was easy to select my choices online. The product appearance and quality was great.

5
Date of experience: Oct 02, 2025
Evelyn Thompson
PENS was able to put everything on the…

PENS was able to put everything on the logo that I wanted. My organization loves the stylus on the pens.

5
Date of experience: Oct 02, 2025
gabriel
Order of 100 pens is no where

I have not received my order of 100 pens as promised to ship in 3 days. Going to two and a half weeks now and no update. Planned event has come and gone now. Terrible.

1
Date of experience: Oct 02, 2025
Robert Williams
Great product easy to orderr

It was easy to place the order. I got the proof and approved in in no time had the pens. I also love the final product as do many of my consumers.

5
Date of experience: Oct 02, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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