us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Brenda
The pens looked just like what I…

The pens looked just like what I ordered. The delivery was fast. The process quite efficient.

5
Date of experience: Sep 10, 2025
Kevin McKenzie
Great pens except I received a couple…

Great pens except I received a couple misprints

4
Date of experience: Sep 10, 2025
Tricia Deavenport
Thank you for providing wonderful…

Thank you for providing wonderful products that help prormote my business.

5
Date of experience: Sep 10, 2025
We use Pens.com frequently

We use Pens.com frequently. However this last order was the most dissapointing. Over 100 of the pens were distroyed by ink during shipment. Due to the poor packaging when shiped. They are all put in 1 plastic bag within a box and shipped together. Perhaps they should be put in bags of smaller quantity to keep the ink from ruining so may. Also our imprint on some of the pens was crooked or already faded looking. The company did promptly replace the damaged pens. However it seems like they could avoid the damage by making some shipping adjustments. Product needs to be checked for quality before being sent out.

2
Date of experience: Sep 10, 2025
Tina Huffstutler
user-friendly website

The website is very user-friendly and made it simple for me to find what I needed.

5
Date of experience: Sep 10, 2025
Gentry Johnson
Order processed and received promptly.

Order processed and received promptly.

5
Date of experience: Sep 10, 2025
Grace Robinson
Easy order process

Easy order process, great product, thank you!

5
Date of experience: Sep 10, 2025
Peggy Belt
Never Received Correct Order

I never received what I ordered. When my order arrived, it had the right text in just some ordinary font someone else had chosen and NOT my logo artwork that was approved. A replacement set of pens was sent right away with the correct logo BUT they were not the same pens I had ordered and feel way cheaper. What I had ordered were metal pens with rose gold trim and instead I ended up with plastic pens with silver trim. Extremely dissatisfied. I had even sent pics too.

1
Date of experience: Sep 10, 2025
CLAUDIUS WILSON
I WAS AMAZED

I WAS SATISFIED. THE LADY UNDERSTOOD WHAT I WANTED TO COMPLETE MY ORDER. EVEN THERE WAS A DELAY ON MY PART, I HOPE THE ORDER WILL BE COMPLETED ON TIME.

5
Date of experience: Sep 10, 2025
LELA HAAS
Great customer service

Great customer service. Good quality.

5
Date of experience: Sep 10, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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