Review Time
We use Pens.com frequently. However this last order was the most dissapointing. Over 100 of the pens were distroyed by ink during shipment. Due to the poor packaging when shiped. They are all put in 1 plastic bag within a box and shipped together. Perhaps they should be put in bags of smaller quantity to keep the ink from ruining so may. Also our imprint on some of the pens was crooked or already faded looking. The company did promptly replace the damaged pens. However it seems like they could avoid the damage by making some shipping adjustments. Product needs to be checked for quality before being sent out.
I never received what I ordered. When my order arrived, it had the right text in just some ordinary font someone else had chosen and NOT my logo artwork that was approved. A replacement set of pens was sent right away with the correct logo BUT they were not the same pens I had ordered and feel way cheaper. What I had ordered were metal pens with rose gold trim and instead I ended up with plastic pens with silver trim. Extremely dissatisfied. I had even sent pics too.
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