us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Terri B
Great Software-pay Attention to Renewal specifics.

The software works very well and I trust in. I didn’t think twice about renewing your product. However, when I received a message to renew, you only included the choice to renew the “premium “ more expensive version. When I realized it- it too late to change. It would be helpful to your customers to list all choices for renewal.

4
Date of experience: Aug 21, 2025
Richard cordes
The service person was very…

The service person was very knowledgeable and friendly

5
Date of experience: Aug 20, 2025
Mick
Always high quality!

5
Date of experience: Aug 20, 2025
Darlene Berry
Quality pens

We like the quality of the bamboo pens. The printing, however, was VERY tiny. We are reviewing our message and the possibility of ordering more. Additionally, the shipping was VERY expensive for such a smallOrder.

4
Date of experience: Aug 20, 2025
ARASH
Wrong size backpack

The backpack that I ordered in consultation with your staff, is indeed too small. It is good for kids. It also cannot accommodate a 15" laptop as it was claimed. It does neither have a laptop sleeve.The mug that I ordered was perfect and as expected.

1
Date of experience: Aug 20, 2025
Nathaniel Brydon
The website was easy to use and the…

The website was easy to use and the pens met my expectations. My only negative comment is that the red wax protector on the gel pen does not come off easily- you have to scrape it off in pieces with your fingernail.

5
Date of experience: Aug 20, 2025
JOHN HIGGS
Great company

Great company

5
Date of experience: Aug 20, 2025
Michael Huff
Ordering from Pens.com was a breeze

Ordering from Pens.com was a breeze! Easy website, quick checkout, and very fair prices. Highly recommend!

5
Date of experience: Aug 20, 2025
David Collins
All good

All good ! I have purchased from Pens.com many times over the years.

5
Date of experience: Aug 20, 2025
BRUNO BRUNO MAGORNO
Great pens

Great pens all around love them

5
Date of experience: Aug 20, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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