us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Czechyour
works great

works great, doesn't slow down my system

5
Date of experience: Aug 20, 2025
mark rice
Unsure if I am really set up.

2
Date of experience: Aug 20, 2025
kelly smith
Very easy to install as well as add and…

Very easy to install as well as add and delete computers. We have used this service more than 10 years and have never had an issue!

5
Date of experience: Aug 20, 2025
Scottie
something seems to be missing when…

something seems to be missing when renewing. always feel i have not completed info.maybe a big sign "you have signed up until (whatever date)

2
Date of experience: Aug 20, 2025
David Kutish
I can't sign in using my registered email

I was trying to contact ESET to sign in with my email and password. The password may not be on record with ESET, but my email account certainly is: I've had ESET contact me for billing purposes when I forgot to change my credit card acct number after I replaced the card. When I try to change my password under my email account, I get an Invalid Account message. I am not able to convey this problem to the AI-driven dialogue on the web page.

1
Date of experience: Aug 20, 2025
Gina G
Ridiculously long processing times

The company was great initially about two years ago. Now, they are horrible. You can't speak to anyone by phone. Claim times are ridicluously long. The last one was seven weeks, but only closed when I emailed them. Even the email response was delayed. They claim in their chat, "Our claims team are working diligently on claims in the order that they are received and will follow up with an email when they're done reviewing.We do have a much smaller team processing claims. Including a high volume of claim submissions. Processing times have been delayed."

1
Date of experience: Aug 20, 2025
Holly n Drew
Andre’ was amazing

Andre’ was amazing. Knew his way around our dish washer and was prompt, quick and friendly.

5
Date of experience: Aug 19, 2025
Marsha Richardson
Very pleased with this technician!

Technician was right on time, polite, considerate of my home and was very honest & thorough. He found the problem, fixed it & was on his way. Very professional & I am very happy he could fix it with the supplies he had in his truck.

5
Date of experience: Aug 19, 2025
Marge Kuropas
Great experience!

Technician assessed the problem and had it fixed quickly. Was courteous and informative.

5
Date of experience: Aug 19, 2025
Find Your Fitness
As a personal training studio owner

As a personal training studio owner, Square has made running my business so much smoother. I can accept payments anytime, whether a client is in the studio, training online, or signing up for a new program. Using Square appointments has made everything simple without the hassle of multiple apps. Square lets me focus on what matters most…. helping my clients reach their fitness goals.

5
Date of experience: Aug 19, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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