Review Time
I had no idea how to accomplish the project I wanted to accomplish and customer support took all the time necessary to walk me through each step to get the mission accomplished. They were very patient the whole time we were in contact. One of the reasons I have stayed with ESET over the years is that I have never had not one single malware problem, so I believe in the product. The other is that they still have live, responsive, English speaking support. A rare commodity these days.
ESET has always been a fine product and I have no complaints about that, as a customer of several years now. But my renewal this year was complicated by my bank, whose fraud alert system was not functioning properly and would not let my ESET payment go through even though I affirmed that the payment order did originate with me. How ESET made it more difficult is that I could not find a way to call or chat with a real person about it. Then, because ESET waited a full week to re-try the payment, the re-try time window for the payment set up by my bank had expired. Again I searched for ways to connect with real people at ESET, which used to be possible. I finally had to start from scratch with a new payment order and making sure my bank was ready to let it through. It took up way too much of my time getting it finally done. It's not ESET's fault that my bank's fraud alert system was glitching, of course. But it is ESET's fault that I couldn't work it out readily with ESET.
I have used Square for years. My wife started a company and opened an account. Her first transaction was submitted. A day later, she received an email that Square will hold payment until more information is received. My wife submitted the paperwork and called Square to see when she would receive payment. The representative stated the info would have to be reviewed and approved before payment would be released. She could not give a time frame as to when the funds would be released. We asked her why they didn't request the info when the account was setup instead of waiting for the first transaction. Small businesses cannot afford to wait several days or weeks to get paid. I will be canceling my account with Square and so will my wife.
We have used the same square account for years. Unfortunately, the "business owner" for our non-profit has turned over and we no longer have access to that person. What we did NOT know was that this person is listed on the Square account. Now we cannot receive a quarter of our donated funds, because Square will not allow us to change that person even though the business name and the bank name are the same.Square needs to reconsider this policy. We should be able to log into our Square account and change this information ourselves.
Square deactivated my account without any explanation and is holding my funds for 90 days, which is completely unreasonable and damaging to my business. When I contacted customer service, they were vague, dismissive, and refused to explain the reason behind the deactivation. I was told to issue refunds to my clients, but they refused to expedite the process, saying my clients would have to wait 2 to 7 business days to get their money back.Worse, they refused to let me speak with a supervisor, provided no contact information for the team behind the decision, and offered no appeal process at all. I was treated with total disregard, as if my business and clients didn’t matter. This has been an absolute nightmare. Square is holding my money hostage with zero accountability. Do not trust them with your business.
First, this wasn't supposed to be put on my name, as it's not my computer. Second, I'm getting too many emails from you. Third, this survey emailed to me has a "no reply" return email, making this review my outlet to let you know how poorly this has been handled. I will not unsubscribe, but I will flag you as Spam and be done with you.
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