us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

stewart smith
Quick response from Square on issues

Quick response from Square on issues. Nice to know that help is so close by

5
Date of experience: Oct 21, 2025
Teresa Zimmerle Brown
ESET has blocked suspicious site for me…

ESET has blocked suspicious site for me numerous time. They are always on guard. Now with their VPN browser they are even better.

5
Date of experience: Oct 21, 2025
Robert Buksch
used it for years with no problems

5
Date of experience: Oct 21, 2025
Bruce
Overall a very good job at a reasonable…

Overall a very good job at a reasonable price.

4
Date of experience: Oct 21, 2025
Anthony Carbone
If I could give this company a zero I…

If I could give this company a zero I would have. During the design portion I specifically asked how long would I be without a kitchen since I have a family it is information that’s needed. I was told once demo was complete (which they don’t do) it would take approximately 6 days total for install. One cabinet showed up broken and I was told that counter measuring would be pushed off two weeks until the new cabinet was delivered and installed. After fighting with them saying that was unacceptable the sent the counter measuring team after initial install. The sales team told me counters take 3-5 days after measuring for install. The counter team told me that was a lie. My measurements happened on October 9th they won’t be installed until the 23rd. I told them this was unacceptable and asked them to expedite the process. They told me they did and bumped up install to the 21st. Now I’m sitting here waiting for the install team after receiving three emails yesterday confirming install and taking the day off of work because install window is between 8am-5:30pm. I just got off with customer service apparently no body told the installers they switched the dates and they are still coming on the 23rd. The app they have you download is a joke and does nothing in the process of helping. When ever you do talk to customer service do yourself a favor and tell the first person to just give you to their boss because they will just keep putting you on hold getting nothing done. Some of the managers were helpful but and overall experience with this company is horrible. They have no communication with anyone and subcontract out everything so it’s just crazy. Also I forgot to mention the delivery team bringing in my replacement cabinet knocked a clock off the wall and completely scratched the entire wall with the cabinet. Par for the course with this company even when they’re fixing a problem they just create a new one

1
Date of experience: Oct 21, 2025
Serena
Fast and easy

This was quick and easy to use in a finical emergency

5
Date of experience: Oct 21, 2025
Tabitha
This company is a joke. Absolute garbage.

Someone made a FRAUDULENT purchase under my name, I have no idea how! I got an email saying that I made a purchase at Fashionnova. I only signed up for zip, never used it. I’ve been trying to reach customer support for three weeks and no one seems to know what’s going on or give me an update. Well I received one today and they state that “we didn’t find any signs of fraudulent activity on your account” (well no sh*t, I was able to FINALLY log into the account after so long). I have never even USED zip. Never even made a purchase. They said I would need to file a police report. wtf is this a joke? Because some smart hacker knew what they were doing? Wow. Joke company. Be careful with your information. Someone can easily steal it.

1
Date of experience: Oct 21, 2025
JOANNA MARTIN
Purchasing

Fast and dependable service.

5
Date of experience: Oct 20, 2025
Rolando  Palma
My order never arrived

My order never arrived

1
Date of experience: Oct 20, 2025
MC AUTO SERVICE, LLC.
Since 2021

Since we opened our doors in 2021 we have been ordering customized pens for our business from PENS .COM and we are never disappointed. The quality is exceptional and we never wait long for a shipment. They are excellent in making sure our proofing is exactly what we want. We just ordered apparel and it looks like PENS .COM will be our go to for company merch for our employees and ourselves. Thank ya'll very much!

5
Date of experience: Oct 20, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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