us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Brian Ferguson
Not what it used to be

I have been using eset for years and it was a great product. Last month my subscription was due for renewal. I updated it and it said I needed a restart. After the restart my Windows wouldn't start. It basically grenaded my PC. I have tried many times to reboot and no such luck. In the future I won't be using eset any longerEdit:eset refunded my money for the failed update.

1
Date of experience: Apr 24, 2025
M B S
Only works on ORIGINAL devices

We upgraded/renewed our subscription and have had nothing but log-in issues since. EVERY time I open my browser I get 2 tabs - one for the browser and one for "ESET Password Manager: Log in." When we did the upgrade, the site would not accept our old credentials, so I created a new account as instructed. It still does not recognize me on MY device, and only my spouse can use the "new and improved" version with his [old] credentials on his device. We're allowed 5 devices, and we've only got 2 covered. Do we have to create "new" accounts for each device? This is far more trouble than it's worth.

2
Date of experience: Apr 24, 2025
Roger
I had a more expensive version of ESET

I had a more expensive version of ESET. Before my expiration date I bought my ESET NODE 32 and installed it on all 3 of my devices; at least I thought I did. I still was getting warnings that my subscription was about to run out. Finally got my main machine working before the date, then the second machine took a little more work to get installed,and finally, the 3rd device probably took me hours to finally get the new system to take over where the old system left off. The process should have been easier or instructions should have been clearer. I also think a returning customer should get at least as good of a price as I can get from outside vendors.

3
Date of experience: Apr 24, 2025
Leonard Scholten
Good coverage

I have used your product for a number of years and have never had a problem of any kind with my computer. I like the way you take care of the account when payment is due. You make sure that I always have coverage.

5
Date of experience: Apr 24, 2025
Ronnie R
The pens were exactly as ordered

The pens were exactly as ordered, I went to a conference, and handed out some of my pens. I got a lot of compliments about the quality of the pens. I have ordered 3 times from pens.com, and each time I have been extremely satisfied with their products.

5
Date of experience: Apr 23, 2025
Opal & Garnet Soaps & Sundries
It is super easy to make transactions

It is super easy to make transactions, add new items, and update existing items.

5
Date of experience: Apr 23, 2025
Michael Palmer
Topflight Customer Service

I study organizations and help leaders design and grow organizational cultures that sustain excellence. Customer service is the Achilles heel of many organizations. My experience with Square was first rate. I'm sure the individual I worked with is nice; but she could do nothing without the organizational structure that supports her. Kudos to the organization for getting this done well.

5
Date of experience: Apr 23, 2025
Montoya Watch Service Center
The secure concert.

The secure concert I was worried about years before. since a friend recoment ESET was defeneli de best invesment I have choose.

5
Date of experience: Apr 23, 2025
Richard Harmon
Was easy to renew

Was easy to renew. Price is competitive. Very simple process.

5
Date of experience: Apr 23, 2025
DOROTHY PHILIPPS
Successful Renewal

I renewed my coverage for 1 year, 1 device, very easily online. Customer service helped me verify that I was protected.

5
Date of experience: Apr 23, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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