Review Time
Squareup seems to financial difficulties. They are using "Fraud Detection" as an excuse to not pay transactions. We had a preapproved (by our customer) transaction. Squareup sent a third party request for additional information. Information they already had. This is information like business license (which we provided previously). We filled that out. A day later a second request came in for more information that they should already have, plus how do we find customers, how and where to do we market. Then after filling that out, they continue to delay saying their department is only available on certain hours. I seriously doubt the legitimacy of this request. They asked me to download and resubmit invoices from their platform. I asked who the outsourced platform was and they said it was theirs; however, I have seen the same form on 6 other fintech platforms. Seems very sneaky and illegitimate business practice. I am filing a second complaint with the Federal Trade commission. I would recommend anyone considering this platform to move off quickly, transfer all balances to real bank, and find an alternative solution. I certainly would not store any money in their free bank accounts for 1 minute longer than required.
It was my first time using square for the past few month. It was easy to process payments with credit cards and cash. Hoping that I can use it to process payment online. A few time it took a while to downloading. I like the future that customer can leave feedback and hoping I can respond on a timely manner with notifications.
I’ve found Wren to be a standup company after your purchase and during installation. I had one item with minor damage and they replaced and shipped it very quickly. Further on in my project I had one missing part and that too was replaced in reasonable time. Cabinet quality is real good and the local designer was amazingly accurate. Overall we’re happy.
I am writing this review to share my negative experience with Square and to caution others about their unethical practices.Recently, Square withheld funds from my account that were transferred via bank transfer, not through a credit card transaction. Despite multiple attempts to reach out for clarification and resolution, I have received no response or explanation from their support team.This lack of transparency and communication is unacceptable for any professional service provider. The withheld funds have significantly disrupted my business operations, and the absence of any justification only amplifies the frustration and distrust.I urge potential customers to reconsider using Square’s services, especially if reliable and transparent financial operations are critical to your business.
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