Review Time
I am thankful for the technician's help in resolving my technical problem. It took two tries to resolve the problem, but it wasn't Squares problem. I didn't understand the steps needed to resolve the problem. The technician work through the steps one at a time. 9/27/2024
Customer support is useless. Scenario:- Tried to login. - message returns "password expired... reset..."- follow instructions to reset- last instruction says to click on the link of the email that was sent- no email- try again- same thing- tried "forgot password"- same process, no emailIt was late so support offices were closed. So, I sent a message through the website. This afternoon I finally receive an email (generic) requesting I call them. I call the number, and I get redirected to Chat support. I retype everything and NINETEEN minutes later the rep gives me the solution he found which was exactly the same things I already did.I request a phone call.He tells me "chat support is more than prepared and trained and has the same preparation as a phone agent." Then he urges me to try the solution he sent me. The solution literally took me through the same process I did multiple times the night before. I said "I'm trying to work, and at least if I'm on the phone I can still work while I'm on the phone." He gives me the same phone number that redirected me to chat support.I told him, that's what I called to get here. "Please have someone call me. I'm not asking as a favor. I'm making a legitimate request." He said that the company is not setup for them to call customers. Then he gave me the number again.
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