us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Catherine Grant
Great products

Great products, reasonable prices, quick turn around!

5
Date of experience: Oct 17, 2025
Bonnie R.
Immediate response

Immediate response. Courteous and helpful. Listens to what we want.

5
Date of experience: Oct 17, 2025
Kim Daley
Erica Preston is FanTastic!

Erica Preston was fantastic to work with. She made placing this large order easy. I really appreciate her!

5
Date of experience: Oct 17, 2025
Tracy
pens.com is very customer focused,

pens.com is very customer focused,Thank you for the great product and service.They are wonderful

5
Date of experience: Oct 17, 2025
Renae Pace
easy reorder process

easy reorder process, quick delivery

5
Date of experience: Oct 17, 2025
Robert Skinner
Always great quality products and quick…

Always great quality products and quick turn around

5
Date of experience: Oct 17, 2025
Ernest Forrestier
Great service

Great service. Great timing. Great customer service

5
Date of experience: Oct 17, 2025
Deborah Harten
Good Job

Easy to design and order. Arrived just as ordered.

5
Date of experience: Oct 17, 2025
Sandi Dingler
Love my new pens..

Love my new pens... can't wait to give them out.

5
Date of experience: Oct 17, 2025
ANDRE SANBORN
Unrelated to ordering issues

Unrelated to ordering issues, we are now 25 days past making the order and the bags are still in "personalizing". Talking with support, it sounds like they may not even be personalizing, and no one contacted us to let us know there was an issue.

1
Date of experience: Oct 17, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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