Review Time
Five months ago, Square deactivated my account, claiming a 90-day fund hold. Today, my money is still trapped with no resolution in sight. Square's failure to release the funds as promised is a testament to their poor customer service and lack of accountability.
I would give a 0 if I could. The company closed my account without explanation or notification. I am new to their payment services as I have a fairly new business. I had payments received from current clients sitting there that I could not transfer out. They did not provide an explanation and would not allow me to speak with a supervisor or any other higher team. They said I would get my money in the account, but it will take 90 days. The system allowed me to refund the customer their payment for services but that will still take some time for them to receive. This is the worst company I have ever dealt with when it comes to Customer Service.
Absolutely terrible experience. They canceled my account and kept the balance in my account. When I called to speak to someone, not only is their customer service rude and not knowledgeable, they couldn't transfer me to a manager. They just left me absolutely in the dark with no options. Terrible company.If this review keeps getting taken down, im going to keep posting it everywhere because you guys are such a toxic company to small business owners.Because you guys decided to lock me out of my account all of a sudden, I looked like a fool in front of my customers and lost on hundreds of dollars.And they want me to provide documentation but how can I do that if you locked me out of my account when I had one. Simply ridiculous.
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