Review Time
First time buying from Superdry, didn't know what to expect, I got the backpack and could tell right away that it was quality by the material and more. This brand is worth it!! Lots of brands charge you high, but with nowhere near the quality it should be, Superdry though is legit!
Order SUPERDRYUS5148242 shipped in February was incomplete and had one damaged item. Customer Service phone number leads to a message that the phone number is no longer used as a customer service tool and to use email or chat. Two emails to customer service unanswered. Customer service “chat” option not launching form any of the many devices I’ve tried. Love the product, but the back-end service is the worst I’ve experienced in the modern age. Really disappointed that I’m forced to come to terms with not getting this resolved. I won’t be back.
The leather jacket was missing from the package!order number SUPERDRYUS5146608I received a package in truly terrible condition. it is severely bruised and has a cut on one of the sides (see the pictures attached) on close inspection the side mark reads "MTN7 E3 AMAZON RETURNS" despite the fact that I purchased a leather jacket in brand new condition (see the attached invoice with pictures)I get some bruises do occur during shipping and what is important is that the product is delivered in pristine condition, When I opened the box I was flabbergasted box was empty other than for some plastic.I purchased a jacket in new condition and clearly, I got some other person's return (empty box at that...)
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