Review Time
arranged for my vehicle to be picked up on January 26th. I was told that it would be picked up on that day between 1pm-3pm. The total cost was $450. I paid a $200 deposit with the remaining $250 to be paid at pickup. A contract was signed. A driver never showed up to retrieve my vehicle. I called them and was told that there were no drivers in my area for my route. I asked for a refund on my deposit. I was told that I would be refunded within 24-48 hours. Tomorrow will be a week and I still haven't received my refund. Everytime I called I get the exact same woman "Amy Hill" who says that she's going to talk to her accountant and I'll receive a call back but, surprise surprise, I never get a call. Now I'll try to call and get completely ignored but, I'll call off of my fiance's phone number and they will answer. Absolutely don't use this "business" it is nothing but a scam. I am getting my attorney involved tomorrow.
Merchant qouted me a price on 1/19/2024 to ship two vehicles and said they have drivers available today to ship both cars and that i needed to pay a security deposit to secure the driver. I paid the security deposit but merchant then was not able to find me a car. Every day for the one week they kept changing their price. Everyday this passed i had to continue paying storage fees for the cars at the facility they were not able to pick up. Everyday there was new excuse, new price , but never able to pick up. I finally gave up on them cancelled with them on 1/26 and found someone else to pick up the car and asked merchant to return by security deposit. It is now 2/12/2024 and i have still not gotten my security deposit back. Everyday they come up with a new excuse saying there is something wrong the bank gateway. I am still owed money for $175 and $120 for each of the cars.This company uses low ball offers to get you and then fails to perform. I have learnt my lesson. Never pay a security deposit. Thats how they try to keep you hooked as they keep increasing prices but even then cannot perform.
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