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Summary: horrendous customer service; binding contracts unbeknownst to customer; big fees; consistent bugs on platform never fixed.Find out more:I was a happy customer of Schedulicity for several years for my lash business. In April 2025, Schedulicity merged with Vagaro, and therefore my business went with it. I was sent a link to merge, and upon going through the steps, was prompted about a "card reader". Big red accept button at the bottom, no other option. Completely unbeknownst to be, accepting this step put me in a 12 month contract with Vagaro. If I break this "contract" (which I have because they are incompetent as a company), I will be charged $140 for the hardware. Pardon me? Something I never wanted, have NEVER used, is costing me? And I'm not even allowed to return it? Not to mention, when I received the hardware, there was zero instruction on how to use it. No papers in the box, no email, not a word. Stupid. When my business was transferred, so was credit card information. This would've been amazing if they would have warned me about pre-authorizations for my clients. Due to the absolute lack of a heads up, clients were seeing a foreign authorization on their accounts, causing panic and cars cancelling. This, is turn, makes ME look shady as a business owner. I was mortified.I used Vagaro for 6 months, and although I made several calls to customer service, issues persisted. 6 months of use and I STILL had clients who occasionally could not see my business listed, and then couldn't see any of my availability. This is the ENTIRE point of a scheduling system!! My waitlist also never worked from day one. When I finally canceled yesterday, I was charged a full month on the same day and was refused a refund. So now I am YET AGAIN paying for something I don't even have access to! What an absolute joke of a company. I beg you to take your business elsewhere.
Please do not use this app if you're a chiropractor. I'm being charged £100 to leave due to getting a "free" wisepad, even though it doesn't work. They said I can reboot and then it will be refreshed, so I can connect to stripe. But this doesn't work. Communication is poor, no app should be this slow to load, website loading is extremely slow. It's the same layout and problems as 7 years ago when I used in another job.
This system works great if you have no time constraints, endless patience and are based in the US. If you are a UK-based business, and looking for an efficient booking, payment and data management system, this may not be for you. I would certainly NOT recommend this for any chiropractic clinic. This is the slowest server I have ever used (compared to practice hub, Jane, and Zoneee). The loading time is up to 10 seconds PER PAGE. Want to quickly click away from your notes? Careful theres no autosave function. FREE READER? Careful, the one we got never ended up working and couldnt be connected to the system and it locked us into 12 months with vagaro. Support? Again, you'll need patience. The replies by email are slow and call wait times even more painful. Want to get hold of your patient data? Sorry. you'll have to individually download every single note you ever made, manually, in HALF SPEED, because you guessed it - 10 second load time per page. And even then, half the data from the previous page is still there, so lets RELOAD because the wrong notes are on the wrong client profile. You think its pretty cost effective but loads of add-on features rack up super quick. Another note, permissions feature needs WORK. So much you still cant do even as an 'admin'. Flip, this has been exhausting and glad to be leaving once i've spent 6 months moving all my data on my own. Cheers. App for mobile was surprisingly efficient though.
They merged with Schedulicity. It was nothing but a nightmare. Do not use them. Some of my clients could not book and some clients showed up as Hamilton Hamilton with just their email . I contacted support and only the client can change it. My notifications have spam for their credit card processing which I repeatedly asked them to remove and it was not done. I contacted the CEO never had a reply back. Absolute worst company . their reply is false. the credit card spam is never removed after thirty days. I ve sent multiple request for the removal that appears on my notifications. Their reply is it will be removed in 45 days which has never occured. falsely claim if you click on it its removed for 30 days. it's not. I emailed the CEO twice for poor service and no response back. Im not paying for poor service. Check out their business reviews. They are bad
Scheduling appointments with Vagaro is a total pain. My information was migrated over to this company when they bought Schedulicity. Schedulicity was a simple, straightforward, easy service to use. Not so with Vagaro. Trying to find my barbershop, even after inputting all of the required information was unnecessarily complicated and even then there were no results that matched...but I was directed to spas, beauty salons and other businesses located in San Francisco (the apparent default location)....I live in Michigan and having the system recommend businesses in California not at all helpful. There is no way to offer feedback to this company or to contact a real person to resolve problems. It may work well from a business side, but the customer facing portal is awful, clunky and not at all intuitive. Vagaro migrated all my information but not the services that I had been using repeatedly? Going forward, I'll just call the barbershop.
I find it very odd that this is the only site I was able to leave a review on. I am a Google local guide and could not access being able to leave a review. I have been with vagaro for years. We recently looked into numerous other software. We found that the email marketing in some was limited. We do not enjoy the lack of reliability and customer service with vagaro. They are slow to reply and usually less than helpful. I am moving out of state and have very close relationships with many of my clients that I paid to attract to my business via direct mail marketing and referral fees. I wanted to share my rental listing with my clients. I was flagged and Ignacio sent borderline threatening emails that if I kept my email up, they would withhold my funds! I have copied my attorney because I don’t see how that is legal. Their customer service takes days to get back to you if you have a challenge, or disruption, but should you want to interact with your clients, they are Johnny on the spot! Emailed me twice yesterday and once today! Now if my software wasn’t working or I needed help, that would take 3 days. While they have some valuable features, I am sickened by this recent experience and will be looking into other software.
If you are considering using this service, don't walk, but run away. This is the worst company I have ever dealt with, and I am in my 60s and have used many services over the years. I switched to Vagaro when my former scheduling company was bought by them. It seemed the easiest thing to do was go with the transition. And after asking on FB massage therapy groups about their experience with Vagaro, I felt that I was making a good decision. My experience with them has been terrible to say the least. Vagaro is much more complicated to use than Schedulicity (I wish Schedulicity had not sold--they were outstanding in every way). Some of my clients had difficulty scheduling through them. More importantly it took at least 4 phone calls and several weeks for my business to be not be listed as a Spa. My business is a sole proprietor massage and physical therapy practice focusing on therapeutic massage and John. F. Barnes' Myofascial Release. When I called to say I was not a spa, the customer representative asked if my website said I offered massage, "yes," I replied. "But I am not a spa." I had to call several times for them to finally take "spa" off my designation and in the process they also removed massage therapy. It seems everything is computerized. Vagaro scans a website and determines what category the business falls in to. I have no idea how many new clients/patients I lost because they saw me listed as a spa rather than a therapeutic massage and physical therapy office. The customer "service" representatives seem to read from a script and can't veer from that. It took me two "onboarding" sessions to understand the basics of using this software. The person who led my second onboarding said, in a condescending way, "this is your second on-boarding." Since when does representative of a company act condescendingly towards a new customer? Finally they dropped "spa" but also dropped massage therapy. Argh! I do offer massage but I am not a spa. Plain and simple. After trying the company for a few months I realized I needed to switch, and did, but didn't cancel my account with Vagaro right away. I wanted to make sure I had all my client data and all future appointments in my new system and I used Vagaro's email marketing feature since my new scheduling service does not offer that. When I did call to cancel, it was a long drawn out process. I finally asked the representative (who seemed like a nice young man) to connect me to a supervisor when I found out I was going to be charged $100 for the "free" card reader I had been sent (they charged me $12 for shipping). Today I got a call back, however, it was no better than the rest. I am used to managers/supervisors, trying to make things right with disgruntled customers. Instead I wasted my valuable time on the phone only after several minutes to realize this guy was not going to do anything to improve my customer experience. When I told him I refused to pay $100 for the "free" credit card reader (they now have a warning that you will be charged for the reader if you cancel within a year--that was not there when I signed up). The representative seemed to only want to know why my experience with them was so poor. I left angrier than when I answered the phone.This company, in my experience, knows nothing of good customer service. Has an inferior booking software. They seem to use automated computerized systems to categorize your business and good luck getting that changed.For some businesses who actually are spas, this service might be okay. My experience has been truly awful. I mostly go by the adage "if you don't have anything nice to say don't say anything." But with my Vagaro experience I feel compelled to warn prospective customers to look elsewhere.
I’ve been using Vagaro for over 4 years now, and I can’t imagine running my business without it. The software is user-friendly, powerful, and packed with features that help me save time, reduce no-shows, and provide a better client experience. I especially love the calendar, automated marketing tools, and the ability to track service history and notes for each client.I definitely recommend this platform to fellow estheticians and spa professionals—because it’s made my business more efficient, profitable, and stress-free.
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