vapemate.co.uk

4.3
4.3 Based on 189 reviews

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Average Rating

4.3

/
5

189 Reviews

5 Star
78%
4 Star
4%
3 Star
1%
2 Star
1%
1 Star
16%

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Xavier Butler
Excellent service and products

Can’t rate Vapemate highly enough. Delivery was super quick, they do voucher codes which is nice as you can save a little bit on your orders. Free delivery over a certain amount and great customer service by phone and e-mail.I messed up my own order by buying the wrong ohm coils. I didn’t try the coil until a couple of weeks after I received my order, realised they weren’t what I liked and after calling Vapemate they were happy for me to send the unopened boxes back for an exchange for the ones I wanted. Stacey who I dealt with was very helpful stayed in contact through the whole process and sent the new coils out to me the same day they received them back. She sent them by courier and has not charged me for the postage. Stacey went over and above what I was expecting.I haven’t really stuck to one e-cig supplier before as they haven’t ticked all the boxes but I will now be sticking with Vapemate for sure.

5
Date of experience: Feb 06, 2019
Wilma Reed
Love the product and the company.

A great company to deal with, I found them super helpful and efficient on the phone. I love the eliquid flavours and it's great quality, The price is very good, I have tried many other brands but Vapemate have came out tops for me.

5
Date of experience: Jan 30, 2019
Isidore Taylor
Bad customer relations

After being a customer for several months, an order I made was sent to the wrong address. I contacted Vapemate and they told me it was my fault, despite my address being saved to my account. They refused to admit any blame or offer any kind of refund. I guess they thought the cost of that one order was worth more than my continued custom.The only good thing to come of it was that I have since realised that Vapemate grossly overprice some of their products and I have since found the same quality for a quarter of the price elsewhere.

1
Date of experience: Jan 30, 2019
Kenny C.
Bad experience

I was waiting 4 days for dispatch, batteries was just thrown in the package without any protection. Amazing. It was my first and probably last order.

1
Date of experience: Dec 17, 2018
Myrna Morgan
Always quick and always correct

Always quick and always correct. Wouldn't use any other e-liquid

5
Date of experience: Nov 01, 2018
Luke Blair
Amazeballs!

5
Date of experience: Oct 31, 2018
SB85
Great!!

Great!!Been using Vapemate for years, and always consistent products with amazing service! Won't shop anywhere else!

5
Date of experience: Oct 29, 2018
Amira Charles
Really great.

5
Date of experience: Oct 29, 2018
2nd_Klein43
Knowledgeable, helpful, GREAT SERVICE💜👏💨

These people are very knowledgeable and up,to date with vaping news as well as compliance. They have great product & can help ANYONE from beginning vapers to advanced vapers. Great service! Great DEALS &GIVEAWAYS! HOW CAN YOU NOT LOVE THEM!?

5
Date of experience: Oct 28, 2018
karim_23
Excellent products and always…

Excellent products and always exceptional service. Highly recommended.

5
Date of experience: Oct 04, 2018

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