Review Time
I ordered lights that were supposed to be the L50 PRO, but what I received was not as advertised. The advertisement displayed a nice box, yet I got a bubble wrap bag. It promised magnetic mounts, but I received Velcro instead, and the lights looked different. It's unclear whether they are of lower or higher quality.
I reached out to the company via email, and their response was aggressive, stating that I must reply within 3 days if I wish to return the items, fill out a form, and cover the return shipping costs!
At this point, I don't want to return the items; I just want to understand why they differ from what was advertised. I advise others to steer clear of this company, as they do not deliver what they promise and do not uphold their own satisfaction guarantee. UPDATE
Although I received a response from the company, they still haven't clarified why I didn't get the item I ordered (the magnetic mounts). It's really straightforward. They suggested that I contact them directly, which I have done, but I still haven't received a satisfactory explanation. I’m not asking to return the lights (which I would have to pay for), just seeking clarification on what I received. I maintain my stance that this is not a reliable company to buy from, and I will continue to raise awareness through various social media platforms to inform potential customers.
I ordered a small vacuum cleaner from this platform. I've sent three emails so far! The first response advised me to wait a few days and to reach out if I didn't receive a tracking update. After emailing again yesterday and today, it's been a week since my order, and I'm not receiving any replies! I'm starting to suspect this might be a scam and will be contacting my bank's fraud department for a chargeback after the weekend. It's really disappointing because the product seemed promising!
I have not received my item and keep getting emails saying it’s on its way. The tracking number provided doesn't work. I've tried reaching out to the support team with no luck, and the mobile number listed is invalid. Now I’ve received an email promoting additional items, but I still can’t get the one I ordered three weeks ago!
I ordered a small vacuum cleaner from this platform. I've emailed them three times now! The first response suggested I wait a few days for tracking updates. After emailing again yesterday and today, it's been a week since the order, and I'm not getting any replies! I'm starting to think this might be a scam and will approach my bank's fraud department for a chargeback after the weekend. Really disappointing since this product seemed promising!
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Vauscher is a UK brand creating practical, reliable, and affordable products for everyday life – from car care to home and garden essentials. Our focus is on quality, simplicity, and customer satisfaction.
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