Review Time
Customer service team are amazing, and a credit to the organisation. I was having a bad experience with the delivery company they used. The Customer relations team went out of their way, more than necessary to compensate me for the inconvenience, but as important if not more important they made me feel heard, and like a valued customer. They turned a very negative experience into one of the most positive I've ever had. I am now a Velo fan boy! I always like their products, but now I love their team!An absolute pleasure, and look forward to being a loyal customer going forward.I wish I knew the names of who I was communicating with so I could shout them out individually, but I don't. Whoever you were if it was one person or many, thank you, and that is how you do customer relations!
I had a delay in receiving a package and contacted customer service. I received a quick response and a complementary product as an apology for the delay in the expected time delivery period. Thank you so much for Yolanda M who was able to help - providing excellent support and information. The package was received the following day - with no fault with the products.I always use VELO for their points rewards system, excellent products, and range of strengths and flavors.Thank you again; loyal customer for 5 months. Would not use any other product.
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quickly compensated for the trouble. Using them for the past two years, Ruby Berry is the best, least amount of flavour. The mint of any kind or ice is disgusting though.
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