Name: velo.com
Telephone: 000000000
Rating: 4.8

Cal Guest

3 months ago

Excellent customer service

Excellent customer service! Very quick at resolving the issue!

Date of experience: Nov 13, 2025

Susan Runham Guest

5 months ago

Ladies of a certain age

Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me validate myself. Also my fav vape have been discontinued and they offered me advice on best options. Thank you so much.

Date of experience: Sep 24, 2025

Nicoletta Cinci Guest

5 months ago

Helpful and kind.

Date of experience: Sep 20, 2025

cory jones Guest

5 months ago

Great customer service

Had a little problem with the website and an order that was quickly resolved within two emails, great customer service, Can’t wait to try the products when they arrive!

Date of experience: Sep 18, 2025

Ant Cowling Guest

5 months ago

Customer Service is great and very…

Customer Service is great and very helpful.

Date of experience: Sep 18, 2025

Jamie cooper Guest

5 months ago

Customer service was fantastic

Customer service was fantastic, I had an issue with one of my orders and they arranged a replacement immediately.

Date of experience: Sep 16, 2025

A.. Guest

5 months ago

Thank you to Frenklin.E

Thank you to Frenklin.E for their swiftness in replies and kindness. Great customer service experience with Velo thanks to Frenklin.E

Date of experience: Sep 11, 2025

May Petford Guest

6 months ago

Velo customer Service is Fast .

I will only order through Velo ,As their Processing time is so fast as is their shipping .Always next day Delivery and arrives well packaged .Did have a slight issue with Evri courier service but Velo resolved the issue really quickly and all Emails were responded to the same day .

Date of experience: Sep 10, 2025

Lucy Morris Guest

6 months ago

Thank you to Gabor for correcting a…

Thank you to Gabor for correcting a picking/packing error (my delivery was missing items). Fast, easy, positive customer service - which you don’t get from many online companies these days. Thank you again!

Date of experience: Sep 08, 2025

Will Smallwood Guest

6 months ago

Just excellent

Just excellent. Items nicked by delivery firm, an empty box. From contacting BAT to delivery of replacements just 24 hours, how good is that? Thankyou Frenklen E.