veloretti.com

3.7
3.7 Based on 41 reviews

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Average Rating

3.7

/
5

41 Reviews

5 Star
51%
4 Star
17%
3 Star
7%
2 Star
2%
1 Star
22%

All Reviews

Filter Reviews

Review Time

PedjaZ
Ace 2: amazing bike, but even more I love their customer support! When it was urgent, understood me

Ace 2: amazing bike, but even more I love their customer support! When it was urgent, understood me and acted as if it was their own bike! I loves that. Cudos to Daan, customer partner I was working with. I believe and hope others are as cool as he is i understanding customer problems.
Cheers

5
Date of experience: Feb 18, 2026
PedjaZ
Ace 2

Ace 2: amazing bike, but even more I love their customer support! When it was urgent, understood me and acted as if it was their own bike! I loves that. Cudos to Daan, customer partner I was working with. I believe and hope others are as cool as he is i understanding customer problems.Cheers

5
Date of experience: Feb 16, 2026
Ditte Nielsen
All and all a really nice kids bike but

All and all a really nice kids bike. But the front break blocks the wheel, because it will not release in one side. So we have to take it to a bikeshop to get it fixed :(

4
Date of experience: Feb 03, 2026
Mark Hendriks
Top fiets, top support!

Support got my new Ace Two connected!Thanks to Jack

5
Date of experience: Feb 03, 2026
Marjolein
The worst bike I've ever owned

The Veloretti City Bike is without a doubt the worst bicycle I have ever owned. The only thing I’m genuinely happy about is the design and the little basket, although that has now completely rusted.I’ve had the bike for only 4 years, with constant frustration and repairs. It's time for a different brand because I can no longer deal with the constant issues. The chain is the biggest problem, I’ve stopped counting how many times it has come off. Today alone it happened nine (!!) times in less than forty minutes of cycling. It makes the bike completely unreliable. Unfortunately, that’s not all. Not long after buying it, I had to replace the saddle because it was leaking. The front and rear lights filled up with rainwater and stopped working. The kickstand seems to be made of aluminium foil, it’s so bent that it’s unusable. The handlebars are covered in mould. Even the bell is so warped that it no longer works.The Veloretti City Bike has a truly beautiful design, but the bike itself just doesn’t do what it’s supposed to do, which is getting me from A to B. It is just a really bad purchase.

1
Date of experience: Jan 27, 2026
Jeroen Meij
Trash quality bikes

Have to replace this bike after 1.5(!!) years. In this time I’ve spent hundreds of euros on repairs already.It’s really the worst quality bike I’ve ever had.

1
Date of experience: Jan 24, 2026
Francesco Galli
Veloretti support is SUPER

I asked Veloretti if I could get a new sticker with their logo because the one on my city bike was ruined. I live in Italy, so I can't contact a dealer.Despite the low cost of the replacement, they responded and shipped the sticker within two hours! SUPER service!!Great Veloretti!

5
Date of experience: Jan 14, 2026
Greg
Motor failed twice in 3 years — €800 repair just out of warranty

I’ve owned my Veloretti Ace for approximately three years, and the motor has failed twice during that time.The first failure occurred while the bike was under warranty and was covered. The second failure happened just outside the warranty period. I was quoted approximately €800 for a replacement motor and installation, with no assurance that this would fully resolve the issue.To help decide whether repairing the bike made sense, I brought it to multiple independent bike shops in Amsterdam. Each advised that, given the cost of repair relative to the bike’s age and value, replacing the bike entirely would likely be the more practical option. When I asked whether I should consider purchasing another Veloretti, they recommended looking at bikes with Bosch motors instead, citing easier access to parts, simpler repairs, and shorter downtime when issues arise.The bike itself looks good and rides well when functioning. However, without a working motor, it is effectively unusable. Based on my experience — two motor failures in three years and a high out-of-warranty repair cost — I consider this a poor long-term value and would not purchase it again.

1
Date of experience: Jan 06, 2026
Sophie
Dubious quality

One of the rivet nuts came loose inside the frame when I was trying to install the back lock. I was using the allen key tool at the time. I question how well this was welded into the frame if I could loosen it with only an allen key.Spanners aren’t provided for set up, which feels inadequate given the cost of the bike.

3
Date of experience: Dec 23, 2025
Easy to assemble and great quality

Easy to assemble and great quality, my nephew from the USA loved it. Now he can go and pickup at the park. He is the envy of all the other kids.

5
Date of experience: Dec 18, 2025

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