Name: vevor.ca
Telephone: 000000000
Rating: 3.7

Ali d-Golshan Guest

Here’s a clean

:⸻⭐️⭐️⭐️⭐️⭐️ 5 StarsI had an excellent experience with this company. The customer service was truly outstanding — professional, patient, and incredibly helpful from start to finish. They handled my matter promptly and with real care, making the entire process smooth and stress-free. It’s rare to find a team that communicates this well and follows through exactly as promised. I’m extremely satisfied and would highly recommend them to anyone. Outstanding service all around.

Date of experience: Dec 01, 2025

Sue Baird Guest

4 months ago

Extremely Disappointed – Damaged Tent, Poor Packaging, and Terrible Customer Service

We ordered a Vevor outdoor tent for our small business because of their strong reputation and positive reviews we do year-round outdoor markets on Vancouver Island, so we needed something durable that could handle winter weather. Unfortunately, our experience has been nothing short of a nightmare.After waiting nearly two weeks for delivery (four days past the promised date), the tent arrived bent and damaged in three separate areas. It was immediately clear that this was a previous return that had been reboxed and reshipped without inspection. The manual was already opened, stakes were loose in the box, and none of the frame pieces were wrapped or protected. Even the tent sides showed visible signs of prior use.Despite providing photo and video evidence, Vevor repeatedly refused to offer a proper replacement or full refund — instead offering a series of small partial “compensation” payments ($25, $50, and then $120 CAD) to keep a product that is completely unusable. Their packaging was careless, their responses were dismissive, and their “solutions” were clearly designed to delay until the 30-day return period expired.We’ve now filed a formal complaint with the Better Business Bureau and will be disputing the full charge with our credit card provider. This has caused real damage to our business operations and trust.If you’re a vendor, small business, or anyone relying on your equipment to perform in real conditions — avoid Vevor. The lack of quality control, accountability, and customer support is unacceptable.

Date of experience: Oct 29, 2025

T Pick Guest

4 months ago

Not responding to request for return

Refund and return form does not work, submit button won’t highlight to submit. Chat 24/7 someone advised they would contact me and gave me a request number but no one has contacted me.

Date of experience: Oct 12, 2025

DSMC Guest

5 months ago

Concern Regarding Product Quality and Return Policy

I am writing to express my dissatisfaction with a recent purchase from VEVOR through Amazon. The product I received showed visible signs of wear and appeared not to be properly assembled at the factory.When I contacted VEVOR directly through their website to request a return, my request was refused on the basis that the Amazon listing stated “no refund.” I find this practice misleading and unacceptable, as the condition of the item did not match the description provided at the time of purchase.It appears that VEVOR may be reselling defective or low-quality items purchased in bulk, and using restrictive refund terms to avoid accountability. As a result, I will not be purchasing from this company again and strongly advise others to exercise caution when dealing with