Review Time
Really nice staff and good comunication. They were a bit delayed at delivery, but let me know in time. To compensate for this, I was late in handing the car back, which was just fine (I'm only joking - I forgot about time, to be honest, but it WAS fine with them all the same!). Also, we misuderstood each other slightly regarding pick-up-point, to which they made no fuzz. I will be using Victoria again.
AVOID! Stay away from them! I've been renting cars all over the world and this was worst experience. First experience was already odd - i had to call them 3 times before a bus to the airport arrived (other companies there had already picked their clients' twice at least in a meanwhile). Then it was only worst they offered a car on a their page for fixed money. When i came they're trying to force me to pay an insurance which is more expensive than a car rental and they refused returing the deposit claiming that they found new damages (i shall say scratches at the areas like inside wheel arch) after a full week from the moment I retured the car! They refused to check it in the moment i was returning the car and refused to pay the deposit back - unfortunately i couldn't do anything because it was not a blocked founds on my card i could ask bank to reject/release. This is fraud! I am sure these scratches either existed begfore (especially after what i saw when picking up a car - i had to pin point pre-existing scratches and damages myself - as all was ok by the guy doing inspecion) or were caused after i returned the car. These scrates which they found (after a week of keeping the car or maybe even renting it) not precisely marked on the pick-up protocol in their opinion are worth over 1000EUR, whern in fact it's not more than 100EUR to repair them if they wanted. Moreover - when i returned the car and was waiting on security checks they called me 20 times to shout on me that i stollen the signal light, which i told them i didn't touch and shall be in front of passanger where the guy put it. Yeah - they found it after they boddered me for 1hr and made 20 calls. I am wondering if there is any formal institution i can send my complain to and aks them to check their practices. This is simply unacceptable behaviour.
Really nice staff and good comunication. They were a bit delayed at delivery, but let me know in time. To compensate for this, I was late in handing the car back, which was just fine (I'm only joking - I forgot about time, to be honest, but it WAS fine with them all the same!). Also, we misuderstood each other slightly regarding pick-up-point, to which they made no fuzz. I will be using Victoria again.
The car itself was in good condition and transfer from the airport to the location was smooth. There was an attempted very hard sell on extra insurance at the counter, combined with quite slow check-in and some alleged difficulty processing a normal overseas credit card payment that was used as an attempt to force the extra insurance as well. Charging (rather than merely holding) the large deposit for damage and fuel is not unusual among these sorts of second-tier rental companies. I read horror stories online about charging for damage after return. This apparently did not happen in this instance, with the deposits being returned in full, but I made a point of extensive photo documentation before and after as well as conveying an impression of vigilance and willingness to pursue remedies if anything untoward happened. I strongly recommend ample photos before and after to reduce temptation.
Great experience with this car rental company! The service was friendly and professional, the car was clean and in excellent condition, and everything was arranged quickly and smoothly. Highly recommended for anyone looking for a hassle-free rental! 🚗✨
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Car hire company with offices at Alicante and Valencia airport and Calpe.
Free car hire delivery to any hotel in Calpe.
Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.
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