Review Time
Horrible experience with Victory, it took 18 weeks (and $400 in extra costs) before they were ready to install the final blind. Would not recommend them.They were very helpful during the quoting and sales process but once my invoice was paid that evaporated. When they came to install my blinds the first time, two were the wrong size and two others were missing entirely. Five weeks and many phone calls/emails later (due to lack of contact on their part) they came and reinstalled the two incorrect blinds but advised me I would need to pay a further $400 for the missing blinds as the consultant missed them in the original quote. They would not budge on this price even though it was due to their error not mine, I had no choice but to agree if I wanted all blinds to match. In total it took 18 weeks from paying the first invoice for them to finally be ready with the last blind.
A big shout out to Brendan who delivered and installed our window coverings yesterday. Professional with great integrity to his work ethic.Wonderful to finally feel like a customer that is valued.Thanks Brendan you are amazing. Windows look beautiful and has changed the space substantially.From the quote to the install you have been amazing.Continue to keep up your great standards. Will absolutely recommend you to anyone who is looking to do there own curtains and blinds.
Terrible customer service this time. I will never use Victory again.All went smoothly with the installation on 19 May, except one blind was the wrong size and needed to be replaced. I was advised a replacement blind would be ready in approximately 2 weeks.I received a text saying this would happen on 11 June. I made 2 phone calls that day and no one came or called back.I have made numerous phone calls since as well as sending emails and I’m still waiting. If I ring all I get is a messaging service. The person takes no responsibility other than to say they will arrange for someone to call back. If I email, all I get is a reply saying the request has been forwarded to the relevant team, but still no contact. I missed a call from someone the other day as I was in a meeting. When I called back, I went through the same messaging service rigmarole and am still waiting to be called back. This included the person asking how I had heard about Victory blinds. How ridiculous to ask this when I’m trying to establish again why I have not been called back!It’s really not good enough. The company demanded full payment before installation, but has not done the job properly.
Our experience with Victory Blinds has been great. We have used the same consultant (John) and same installers on two occasions (rental property and our home). John is always thorough, professional, and has extensive knowledge on the products he recommends. The installers were also professional, pleasant and efficient.Unfortunately, due to the impacts of COVID our order was delayed however, Victory were incredibly helpful by offering installation of temporary blinds until our plantations arrived in Melbourne which allowed us to move into our new home without delay. Thank you:)
I am reluctant to criticize an Australian company, as we need as many as we can get, but Victory Blinds have performed very badly.1. The wide range of sheers that they offered in their show room, according to their installer are not all available, and we had to pick another one. Of course, the quoter may be lying!2. We had arranged for the quoter to bring an example of the sheers we had chosen to our house – he did not bring any of them.3. When installing the sheers, it was found that one had been cut to the wrong dimension, and one had been measured wrongly by the quoter.4. The quoter had omitted one window on the quote & instructions. Despite all the inconvenience of their various mistakes they would only take a small amount of the price – they still wanted to make a profit from their error!5. Everything was very slow, taking 4 months, but a month after the final ones were eventually installed, Victory rang to make a time to install the sheers!!
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