Review Time
I have been attempting to contact victory blinds for 2 months now and after 4 messages left with their message centre, I’ve yet to receive a call back. I have an issue with my blinds - which I’m sure is not a hard fix - yet this level of customer service is terrible.
I recently bought an apartment in Broadbeach, and part of my renovation was replacing the blinds. I had a few quotes prior to Cameron Walsh from Victory Blinds meeting with me. From the very first moment it was obvious that Cameron knew exactly what I needed and set-out to make it a really great experience. His industry knowledge is second-to-none and I had no hesitation placing the order. The installation was extremely seamless and friendly with no issues whatsoever. I would sincerely recommend Cameron and Victory Blinds as a local and trustworthy business. I really did get the “Cameron experience”!
I ordered and paid the 50% deposit for curtains and blinds on the 3 March and have received no communication since. I couldn't get through to the Underwood office number and all of my calls go through to an answering service. I would suggest offering customers the option to track their order. Eventually curtains have arrived and have been installed and I'm happy with them.
WOW! VCB exceeded all expectations through the sales journey, from consultation / quoting to installation of the final product. The installation was timely, fantastic and flexible, and arranged at a time that suited us. The team at VCB were professional, knowledgeable and skillful. We are beyond happy with the final product and would highly recommend VCB.
We ordered our blinds in December & they were finally booked for installation end of feb but unfortunately when installers arrived the blinds were not the right size so we were left with no blinds for about 2 weeks then finally they arrived but with them came a lot more issues which have still yet to be resolved. We can blame Covid for a lot but the service we have had has been terrible. It’s been a month now since the technician came to investigate the problems and we haven’t heard anything since. We have called and left messages, we have emailed… but still nothing. We will be taking this further now as this is not good enough! I was excepting a lot more out of a company that has been around for so long! Don’t even get me started on Penny.. our measure & quoter. She hasn’t even tried to help with our issue even after I asked her to please help! We never heard from her again! So angry and disappointed!
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Victory Curtains and Blinds is your one-stop shop for luxury window furnishings. We don't do just blinds! Get curtains, shutters, awnings and more. Request a quote today.
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