Name: vidaxl.ro
Telephone: 000000000
Rating: 4.0

Razvan DALE Guest

Unusable produc. I bought a bed from Vida XL. The bed comes in hundreds of peaces, but this is the l

Unusable produc. I bought a bed from Vida XL. The bed comes in hundreds of peaces, but this is the least of the problem. Some components are such poor quality that they just don’t come together. The product is unusable, as it cannot be assembled.

Date of experience: Feb 14, 2026

Ursula Johnson Guest

2 months ago

Products are acceptable, but customer service is terrible.

The products are decent for the price, but the customer support is very poor. They charge you VAT and claim it will be refunded after you receive the items, only to delay it for another month due to a return policy. After that, they stop responding to emails. It's been two months since I received the items, and I'm still waiting for a response.

Date of experience: Dec 04, 2025

Theo Guest

4 months ago

capet

I have purchased a small red carpet and I mă pretty happy about it . Delivery on time

Date of experience: Oct 23, 2025

Laci Guest

4 months ago

Not happy

The product that I ordered arrived incomplete and with one defective part.

Date of experience: Oct 19, 2025

Edit Szekely Guest

4 months ago

Delsyed delivery, missing parts

I recently ordered a bed which arrived with a missing slat. I was offered a few options to resolve the issue, and since I did not want to dismantle the entire bed, I opted for the coupon.Following this, I placed an order for a dresser. Unfortunately, the delivery was significantly delayed, and I had to wait three weeks for it to arrive.While the product quality is acceptable and I appreciate the helpful chatbot service, the overall experience was disappointing due to the missing part and the extended delivery delay.I kindly ask you to take this feedback into consideration and improve the handling of such issues.

Date of experience: Oct 04, 2025

Cosmin Scripcariu Guest

5 months ago

Delivery delay 2 weeks

Delivery delay 2 weeks. customer service did not bother to help. all they keep saying is "come back tomorrow and check again"

Date of experience: Sep 29, 2025

Adriana Guest

5 months ago

I bought the black bathroom set..in…

I bought the black bathroom set..in principle it is ok..but it came incomplete..it was missing the drawer slides (a very important piece)

Date of experience: Sep 11, 2025

Adrian Niculescu Guest

6 months ago

Assembly a puzzle, not only need manual assembling for the garden umbrella, taupe, 400x300 cm. Poor

The expedition to a vacation house was ok.

Date of experience: Sep 03, 2025

Crenguta Ciobanu Guest

6 months ago

Very nice

Very nice! Easy to assemble! The material is OK.

Date of experience: Aug 29, 2025

Eusebiu Guest

6 months ago

Refund

Damaged products, impossible to use them and very expensive return feesUpdate: I was contacted by them and my money was refunded; the staff was very understanding and eager to solve the problem.