Review Time
I ordered a keychain, which was 17 dollars on it own and 8 dollars shipping on Feb 4. It is Feb 11 and i have gotten 0 updates. I’ve emailed TWICE and have gotten no responses. This site is a complete and utter scam. DO NOT BUY FROM THIS COMPANY. I will be contacting them about a refund or try to dispute it with my bank.
Avoid this seller. There is a lack of communication and questionable business practices. I opted for expedited shipping on December 13, with the promise of delivery before Christmas. I haven't received any updates on my order, just excuses about being a small business. It doesn't matter how small you are; if you make a promise, you should fulfill it. It's hard to believe my order hasn't even shipped yet. You manage to send multiple emails daily encouraging additional purchases but can't respond to my inquiries.
Order not received after weeks of waiting, company will not provide a refund. When the order was placed it had a delivery date of no later than October 16th. Still haven't received the item as of 10/29. I paid $9 for shipping alone for a small 2in patch. According to the tracking information it has yet to even leave their facility.
Ordered my item on 10/9/25 it’s now 10/23 and the item has yet to be successfully delivered. Update!!! My order was "already delivered" by the time your company decided to reply on today 10/27. My item was delivered as of Saturday 10/25 two days after this review was published. 18 days for delivery missed the 10 day window of expected arrival and showed up late past the timeframe the item was needed for gifting. Poor customer service AND there are other pinned locations bold on photo so it looks tacky and doesn’t have a single heart on photo. Not as satisfying as I thought it would be, waisted money unfortunately.
This company is the worst company I have ever done business with and even worse is ripping me.off when I was buying a Charlie Kirk flag!! Had me.pay for expedited shipping and didnt get it any quicker than choosing free shipping!! Keep giving me the run around on a refund, PLEASE PLEASE PLEASE look elsewhere for your items! Flag is awful quality also this company needs shutdown and charged!! Look at all my reviews I never leave a bad review but this was needed so noone else gets tipped off!!
They were so patient with me and customized exactly what I knew I wanted with not just one memorial stake but 4. Each one turned out perfect and they were so nice! They really have a creative eye and truly artistic. I will definitely be using them again for other things in their store in the near future…
I did not realize that everything was being made in and shipped directly from China, which means even with “expedited” shipping it will take weeks for your order to arrive! The checkout process did not give me an anticipated delivery date, which should have been a red flag. I did not receive an order update until more than 1 week after ordering, and that was only after I emailed customer service to demand an update. I was told my order had shipped, but that is obviously not true because the “tracking link” has not updated for 2 days. I would cancel the order if I could! Don’t fall for low prices… buy American Made, or even better… pay someone local to make what you want. It will probably cost more, but you will get what you wanted in a reasonable timeframe… unlike BestCustom!
DO NOT ORDER FROM THIS COMPANY! THEY DO NOT DELIVER ON TIME. THEY WILL CONTINUE TO TELL YOU THAT THEY ARE TRYING TO SPEED THINGS UP WITHOUT BEING ABLE TO GIVE YOU A REVISED POSSIBLE DATE OF DELIVERY. I REALLY DON'T EXPECT TO EVER RECEIVE THIS PRODUCT AND I BELIEVE THAT THEY HAVE STOLEN MY MONEY. SHAME ON THIS HORRIBLE COMPANY!
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We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Personalization is what sets us apart from other stores. At Best Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
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