Review Time
Tried to do a return, however no response to multiple emails, when I rang i was spoken to by a very abrasive team leader who continued to talk over me, stating multiple times it was ok for them to talk over me as they had the answers. Found there was an issue on their end, no apology just its sorted... will never use again due to this person's attitude and rude nature.
Tried to do a return, however no response to multiple emails, when I rang i was spoken to by a very abrasive team leader who continued to talk over me, stating multiple times it was ok for them to talk over me as they had the answers. Found there was an issue on their end, no apology just its sorted... will never use again due to this person's attitude and rude nature.
Huge shoutout to Vine Apparel for their outstanding customer service!I recently had an issue with a faulty dress and their team could not have handled it better. They were incredibly understanding and easy to deal with, offering me a credit note promptly — and even told me to keep the dress to wear around the house or have repaired if I wanted.It’s so refreshing to deal with a brand that truly stands by their products and looks after their customers. Thank you, Vine Apparel, for making what could have been a frustrating situation such a positive experience!P.S. I love all my other Vine Apparel purchases.
I love, love, love Vine Apparel dresses, they are exactly my style. However, the sizing is so difficult to get right online. Each dress has different measurements for the same size, so I cannot go by what I already own. I always use the size guide but because this may vary by 1-2cm (which I think applies to flat measurements, so could be 2-4cm in total) , I always end up sizing up, and so I now have quite a few dresses that are probably just a bit too big on me (although I still wear them). Returning purchases makes little economic sense after costs ($8.95 x 3 for shipping, and possibly a returns handling fee?). So all in all, I will probably not buy online any more, but only if I am near the Cromer store.
The clothes are comfortable and stylish. I would like a few more plain coloured boho style blouses but love my recently purchased sleek boho blouse. Very good re returns and I am still wearing the first vine apparel summer dress I bought a few years back. The sizes are created for REAL women. So glad this company exists!
Awesome product, quality and value.Style descriptions are spot on, materials are lovely quality.Delivery is prompt.Return for a incorrect size that I made in error was resolved easily and refunded back to me quickly.I highly recommend this online store.
Very disappointed with Vine Apparel. Ordered a dress on sale weeks ago. Went into my email today….. received a message a couple on minutes later to say they had cancelled the order. Please don’t confirm order and then decide to cancel it weeks later.
The Whitley jeans in Indigo from Vine Apparel are just the best! I read the product description and sized down as recommended. They are the perfect fit and length, a gorgeous colour and very flattering. The team at Vine Apparel are just great to communicate with. Many thanks again!
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