Review Time
Purchased 9pcs Portable Tin Scented Candles through Amazon. They arrived before the expected delivery date and were beautifully packaged as a gift which was perfect as it was bought for a friend as a present. She loved them. Great value for price.
Rapid free delivery and the products ordered were perfectly as described and real good quality. Vinsani would have got a full 5* review if it had not been for the fact their phone contact number was on another call all day. Tried to ring them as their confirmation email stated the item was to be picked up in store, not as requested free delivery, however they did promptly reply to my initial email and rectified my query by delivering the following day. So we’ll done Vinsani.
I ordered wooden letters via Amazon, 3 of the 6 letters were almost identical in colour and next to each other for my grandsons name, was told unfortunately unable to pick specific colours and then had to pay for postage to return!Very poor customer service, will NOT use again & DO NOT RECOMMEND!
Purchased through Amazon a Nespresso storage tray. It was not suitable and I returned it, paying the postage myself which was fine. Instead of getting a refund of approx £20, they sent me 64p!!! They said it was damaged and included a photo. It was definitely not when I packaged it and returned via their appointed carrier. Would never buy again from them, plus Amazon just aren't interested in helping.
I purchased a product from vinsani delivery was fast and the price was great . Didn't get to use the product for some time but when I did it was was found to have a faulty part , I contacted Vinsani and I had great customer service from them and was sent a replacement part and even tho I had passed the warranty time . My product is working great now and happy.
Fraudulent, think they’re above the law. I purchased an item from this seller, which turned out to be faulty. No big deal, refund, replace or repair, and I gave them the choice. Since it was 30 days after the purchase date, they reiterated three times they weren’t prepared to do a single thing, and somehow they believe they’re exempt from the consumer rights act, or any European law giving a two year warranty on all new products. Don’t go near them folks. Reported to Trading Standards and the consumer ombudsman.
Beware of this company!!! If you experience a problem, you have lost your money, ordering through this company is like playing roulette – gambling!I am very disappointed with this company. I live overseas and purchased a gift for my one-year old niece. The gift arrived clearly damaged and broken. We got in contact directly, as per the Amazon instructions and immediately got a response from ‘Alyssa’, asking for photos and highlighting the likelihood of delay due to current high demand. I provided the photos, explained it was a gift and provided my brother’s contact details too. Despite six follow up emails, there is only one response – they ignore direct emails and emails generated via Amazon are responded with “…send photos..” then “ …we did not receive any emails..”
This is the worst seller. AVOID AT ALL COSTS. I bought a table through amazon. It arrived on time but was damaged. It had a huge dent and didn’t open flat. I requested a return but the seller’s terms say I have to cover the postage, and on a table like this, it was £19.89! However, they said that if the damage was their fault, they’d reimburse the postage too. 10+ emails with Amazon, countless issues raised with them, 5+ emails with the seller and despite acknowledging the damage was their fault, they refused to refund the postage. As they broke their own terms, Amazon thankfully refunded me. This has been the most stressful, most time consuming experience. This seller was disgraceful.
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