virginballoonflights.co.uk

4.4
4.4 Based on 189 reviews

Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994....

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Average Rating

4.4

/
5

189 Reviews

5 Star
83%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
14%

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Review Time

Sasha Whitaker
AVOID this SCAM!!!

AVOID this SCAM!!!Booked FOUR times this summer, three of them gorgeous days and every flight was cancelled. We know the previous pilot for the area. They have confirmed Virgin have organised for one pilot across four counties!!! Of course one pilot can’t cope and so most flights are being cancelled. Virgin refuse to honour us with a refund. A joke!!!

1
Date of experience: Sep 22, 2025
Aurora Sendrea
Amazing flight with Nobby

We had an incredible hot air balloon ride from Bath with Nobby as our pilot. He was friendly,skilled,funny and made everyone feel safe and relaxed. The views were stunning, the flight was smooth, and the landing was perfect. Thanks, Nobby, for an unforgettable experience!

5
Date of experience: Sep 21, 2025
Carolynn McCallum
Answered query quickly and efficiently.

Answered query quickly and efficiently.

5
Date of experience: Sep 19, 2025
Emma Campbell
I received a quick satisfactory reply.

5
Date of experience: Sep 18, 2025
Robert Whitehouse
Very helpful and polite responses in a…

Very helpful and polite responses in a timely manner.Thanks.

5
Date of experience: Sep 17, 2025
michael flavin
This is a scam company that cancel…

This is a scam company that cancel flights and then hope your voucher expires so you can’t use it a disgrace

1
Date of experience: Sep 16, 2025
Mrs. Hilary  Brian
Good performance from the staff @ Team Virgin!

Very quick responses to my queries and the staff have done what I asked them to do.Well done team!

5
Date of experience: Sep 16, 2025
Tracie
Excellent customer service …

I was so worried as was taken ill and couldn’t attend. Liz so kind and understanding and she sorted it out for me. Thank you very much

5
Date of experience: Sep 15, 2025
Becky S
Fantastic flight, welcoming team & a wonderful sunrise!

Third time lucky for us and it was up, up and away! A fantastic experience from start to finish. The pilot, Phil, and the ground crew, Steve and Keith were great people. A perfect day, where safety is paramount, hence the need to book a few times due to poor weather. The view was beautiful and we had a stunning sunrise, all captured by the crew camera. The flight was smooth, and Peter answered questions throughout. A celebratory drink after packing up as a team, was a nice extra. For us, it was definitely worth the wait. Don’t be put off by the sometimes long wait. Safety will always be a priority!

5
Date of experience: Sep 14, 2025
Pauline
Worth the wait

Okay so it did take us 2 years to finally do our balloon flight but you can't book the weather so that's perfectly understandable. Others on our flight did it on first time of booking so it is possible. Despite all that it's definitely worth the wait. An experience you'll never forget and will probably want to do again.

5
Date of experience: Sep 14, 2025

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