Review Time
The customer service team have been excellent. So nice to deal with actual people who use common sense and have a practical approach. After several ballon flight cancellations I was offered a refund or extension to voucher. Excellent communication, timely and really helpful.
I would like to express my deepest gratitude to Louise Davies for the outstanding support she has given me. I’ve recently been dealing with some very difficult and traumatic personal circumstances, and Louise’s kindness has made a world of difference.Her patience, compassion, and understanding were exceptional. She made me feel genuinely cared for at a time when I truly needed it. Louise, you are an absolute credit to Virgin Balloon Flights and a shining example of what true customer care looks like. Your professionalism and empathy set the standard.Thank you, Louise, for everything.
We have yet to fly after 3 cancellations due to inclement weather last year and had 6 months to re-book our flight by Feb 17th this year. Due to an oversight on my part I believed I had until the end of February. On Feb20th I discovered to my horror that we were too late, our vouchers had expired, we were devasted as this was a wedding gift from my children. I thought my only chance was to email customer services to explain our situation in the hope that they would understand our sad situation. We had to wait until the Monday as I contacted them on the Friday and to our absolute delight Lynn gave us the fabulous news that if we re-booked that day our vouchers would be saved . We cant thank you enough for being so understanding , what great customer service! Our flight is now booked up for the end of March, cant wait, thank you again.
Balloon flights transferred from one organisation to Virgin and already the customer service experience has been 1st class compared to the original company - thanks Lynn! Have been waiting for 2 years to get a successful flight so feeling optimistic about the transfer to Virgin.
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
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