virginballoonflights.co.uk

4.4
4.4 Based on 189 reviews

Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994....

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Average Rating

4.4

/
5

189 Reviews

5 Star
83%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
14%

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Ian Harrison
GREAT customer service

GREAT customer service. Professional, understanding, fast response, caring and efficient.In particular Nat Tonks of the Customer Service Team!

5
Date of experience: Oct 01, 2025
Karen
What a great experience

What a great experience. It’s a must for any bucket list. The crew were all very knowledgeable and made us feel welcome and completely safe.My ONLY negative is a hot drink would’ve been most welcome and could easily be provided

5
Date of experience: Oct 01, 2025
Sonia S
Birthday bliss...eventually!

We were 'third time lucky' with our booking..having had to rebook twice because of poor weather...but WOW, was it worth waiting for! We were surprised (but delighted) to be asked by our pilot, Russell, to get involved with the inflating (and later deflating/packing away) the balloon. This is optional of course but we're both fit enough to be able to do it and it added to the experience for us. The flight itself was beautiful, in the early morning sun..and as luck and 'thermals' would have it, we drifted towards our house, landing just a field away. Highly recommended!

5
Date of experience: Sep 30, 2025
Anne-Marie Francis
Real people on the customer service line

Interacting with customer service is seamless if you use the phone after the live chat - I got all the help I needed - thank you I will let you know about the balloon flight when I have done it !

5
Date of experience: Sep 30, 2025
Deborah Younger
Virgin Hot Air balloon experience …

Had a great experience in the Virgin balloon ride with my friend, we went from Tissington going over Dove Dale. It was great fun helping set the balloon up and disassembling it. Our Pilot Tom Cook was very knowledgeable and his ground team were great. I really had a great time & would highly recommend it

5
Date of experience: Sep 30, 2025
YorkieJan
Problem solved in the end

Hot Air Balloon trip booked for my mums 90th last year and after 4 unsuccessful attempts due to the weather asked for an exchange as she had fallen and was now more frail and not confident she could do it. Initially told no without medical evidence to support it being cancelled but her docs wanted to charge £40 for that! After asking politely they agreed to give her vouchers to the full value to use on another experience(s).

4
Date of experience: Sep 30, 2025
Daniel P Wilkinson
Friendly and quick reply

Received a prompt and considerate reply that resolved the issue I had contacted about.

5
Date of experience: Sep 30, 2025
Sarah James
Virgin balloon flight

What an amazing experience and team. Mike was an amazing pilot and very informative. Excellent team

5
Date of experience: Sep 29, 2025
Richard Hemley
Had a great flight pm from Aylesbury in…

Had a great flight pm from Aylesbury in Buckinghamshire. Flew for about 45 minutes, covering about 5 miles. The whole experience took about 3 hours, including the inflation and deflation of the balloon. It's a hands on experience, so be prepared to get physical and help unpack and stow the equipment, but it all adds to the experience. Great pilot and guide, very friendly and patient, which I guess piloting a wind-propelled vehicle teaches you. We flew about 300 feet up, allowing for good views and close ups of down below. A stunning trip to tick off the bucket list. Shared the balloon with a great crowd and had a welcomed drink afterwards. After trying to book the experience about 5 times before hand, I was surprised to hear this flight was actually on. When you get go ahead, you get those butterflies, hot footing it over to the launch site. Take off is still not guaranteed at that point, so it may still get cancelled at this 11th hour, so be prepared to go home disappointed, but rest assured the team will get you up if conditions allow. Had a great trip which I would defo do again if the opportunity presents. Looking forward to my next experience. Thanks team.

5
Date of experience: Sep 29, 2025
Catherine
Lynn was super helpful & very kind :)

5
Date of experience: Sep 29, 2025

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