virginballoonflights.co.uk

4.4
4.4 Based on 189 reviews

Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994....

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Average Rating

4.4

/
5

189 Reviews

5 Star
83%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
14%

Filtered Reviews

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Review Time

Corinne
I was having trouble booking my…

I was having trouble booking my flights. The live chat service was amazing and was able to assist me so I didn't need to sit on the phone. Been a great help. Really looking forward to getting in the sky.

5
Date of experience: Jan 20, 2026
Anon
Louise is super helpful and kind.

Louise is super helpful and kind.

5
Date of experience: Jan 16, 2026
Mike
Very quick and helpful response!

Very quick and helpful response!Looking forward to some good weather!

5
Date of experience: Jan 14, 2026
Jocelyn
Voucher renewal request

I had a complicated series of issues to resolve and cannot speak highly enough of the kind and accommodating conversations I had with each and every person I spoke to. Thank you all for the superb service I received.

5
Date of experience: Jan 08, 2026
Amanda Mailley
Wonderful Customer Service!

THANK YOU VIRGIN BALLON FLIGHTSNat T was just wonderful at helping me today - thank you Nat! She helped to resolve my somewhat complex problem with ease, and had lovely manner which made me feel like I was dealing with a small local business rather than a corporate giant - love it...Well done Virgin! Historically, I've also had the pleasure of also dealing with Shaun H, and once again I can only sing the praises of the tight and efficient Virgin team who present as customer focused and genuinely caring.I can't recommend them more highly.

5
Date of experience: Jan 07, 2026
Ola Ola
An accolade for Lynn

I emailed to make enquiry and Lynn to time to explain things to me which made my day .

5
Date of experience: Dec 15, 2025
Mr Mark Harwin
Have had a voucher for over 2 years…

Have had a voucher for over 2 years now, every booking i made, got cancelled due to weather, then my health took a turn for the worse, which left me unable to ever do this experience, very disappointed. But all was not lost, thanks to Louise Davies, at customer service, who offered a monetary refund due to my condition, very very grateful indeed

5
Date of experience: Dec 11, 2025
Paul Marsh
Great Support

What a friendly group of support people, sorted my issue out with ease. Thanks for all your help.

5
Date of experience: Dec 10, 2025
Mr Flack
Easy booking process; Excellent customer service

Easy booking processSwift response to enquiriesVery Pleased

5
Date of experience: Dec 08, 2025
Mr Nicholas Robson Owen
Quick rebooking flights after cancellation

Quick, efficient and above all a good outcome!

5
Date of experience: Dec 01, 2025

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