Review Time
Booked a hot air balloon flight on black Friday with photos £300. Tried to book flight for July and nothing available, anywhere. I immediately started reading reviews and decided that my best option would be to cancel. My email cancelling was sent by six hours after purchasing and on a weekend when closed. I received six emails on the Monday stating that I needed to make sure I had the correct flight package and that I had taken out a cancellation package!! I pointed out my consumer rights and a refund was made but without the photo package that I had paid for, even though I can guarantee no company was paid for my photos! Lynn in customer services was very good but all the other automated emails just stressed me out and I'd never ever ever book again or recommend virgin hot air balloon rides as you have to pay first only to find out you can't physically book any flights.
Natalie Rowland Was fantastic and very very helpful. She made me feel at ease with the emails. Replayed to every email I sent and was very understanding . Will not hesitate to contact Natalie in the future. She is a massive credit to the company. Many thanks Natalie x
Absolutely amazing experience, so worth the wait, I brought it 3 years ago and multiple cancellations, to no fault of the pilot, he can't help the weather, but he definitely knows how to give you a hell of a memory Absolutely breath taking 🤩
We missed our expiry date for our balloon experience due to our daughter being taken ill.I spoke to Lynn and she couldn't of been more helpful or made it any easier,she extended our expiry and dealt woth every thing for us.Thanks Lynn,you were most helpful.
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Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
