Review Time
I recently brokered a loan through Visio and have a 2nd deal going through this Friday with Visio. April has been amazing. Very responsive, always kept me in the loop, and she worked so hard to get this 2nd deal done on time. Also, my account executive there Sergio was on his game during the whole process. I can't speak highly enough about both of them, they were great. I would highly recommend both of them for any deals you or your clients have.
I’d give them negative stars if I could. Heather Smith is the most incompetent underwriters I have ever worked with. Got the clear to close. Then they reneged on it. Now the seller will be going after me for liquidated damages. They haven’t had the courage to call me to even give me an explanation!!!! Run fast from this company they are absolutely the WORST! Incompetent is throughout this scam of a lender!!!!
RUN!!!!!!! If you don't send in your payment 7-10 days before the 1st They wont Post it by the 16th. They then hit you with a Late Fee. I have two mortgages with them and many with other banks. They all post within (3) days. Visio will force you into ACH. They don't post check payments in a timely manner, 10 14 days to post. Filing a CT Banking Complaint now.
KUDOS TO DON POYNER, Sales Manager for Visio Lending. I have financed the purchase of several businesses and investment properties over the years, but have seldom experienced the level of satisfaction as the one I had with Visio Lending's Don Poyner. After a somewhat difficult situation with one of the Account Executives, Don rose to the occasion and promptly rectified the problem. His timeliness and results orientation were truly exemplary. Will definitely use Visio Lending in the future… thanks almost exclusively to Don Poyner's intermediation.
This is the first time to dedicate time and energy on a bad review. That means I feel strongly about it. I’ve done 6+ loans with Visio and this last experience was the last time I’ll use them. Disappointed, because John S was amazing to deal with. In my military days the saying was “he’s a stud amongst duds.” Visio always took way too long to complete deals, along with poor communication, high fees, and forcing borrowers to use their title company. But, they were the only game in town. So, I went along with it. This last deal was over the top bad. They’re appraiser came in $70k below actual value (had another appraisal done), and went out of his way to make himself seem “smart.” Visio didn’t budge on making the deal work, and kept my upfront fees. The lack of care for a loyal, long term customer was disappointing. Luckily, there’s other lenders doing the same thing - and they do it faster, cheaper, and value the business. Stay away from Visio.
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Visio Lending is the nation's premier lender for buy and hold investors, offering flexible, long-term commercial loans for single family residential rental and vacation rental properties.
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