Review Time
Dirty, unfriendly staff, too expensive for what you get.Staff through ‘online checking’ incredibly rude. Don’t answer questions in time. Leave you hanging with the checking code that they don’t send in time. Don’t accept passports where information THEY DONT NEED NOT SHOULDNT ASK FOR UNDER EU LAW is blacked out. Don’t answer your emails.Also, when we arrived they didn’t have the upgraded room I paid for available due to a double booking? They downgraded my room but didn’t give me any of my money back. I initially booked a room with lots of natural light and paid extra for this. The room we got was small and only had a tiny window. This is not acceptable if you don’t offer any restitution on the amount paid. We left early and couldn’t get breakfast (which was also paid for). They didn’t have the possibility to box a sandwhich or anything for us.Lastly and most importantly the pool area is DISGUSTING. There are big patches of black mold everywhere around the water edge. Both in the pool as well as in the jacuzzi part. This must not have been cleaned in a year or so. Common guys, for this amount per night you can pay a cleaning lady for 2 hours max to clean this?I would still like part of my money refunded for the room downgrade as well as for breakfast.
Dirty, unfriendly staff, too expensive for what you get.Staff through ‘online checking’ incredibly rude. Don’t answer questions in time. Leave you hanging with the checking code that they don’t send in time. Don’t accept passports where information THEY DONT NEED NOT SHOULDNT ASK FOR UNDER EU LAW is blacked out. Don’t answer your emails.Also, when we arrived they didn’t have the upgraded room I paid for available due to a double booking? They downgraded my room but didn’t give me any of my money back. I initially booked a room with lots of natural light and paid extra for this. The room we got was small and only had a tiny window. This is not acceptable if you don’t offer any restitution on the amount paid. We left early and couldn’t get breakfast (which was also paid for). They didn’t have the possibility to box a sandwhich or anything for us.Lastly and most importantly the pool area is DISGUSTING. There are big patches of black mold everywhere around the water edge. Both in the pool as well as in the jacuzzi part. This must not have been cleaned in a year or so. Common guys, for this amount per night you can pay a cleaning lady for 2 hours max to clean this?I would still like part of my money refunded for the room downgrade as well as for breakfast.
Dirty, unfriendly staff, too expensive for what you get.Staff through ‘online checking’ incredibly rude. Don’t answer questions in time. Leave you hanging with the checking code that they don’t send in time. Don’t accept passports where information THEY DONT NEED NOT SHOULDNT ASK FOR UNDER EU LAW is blacked out. Don’t answer your emails.Also, when we arrived they didn’t have the upgraded room I paid for available due to a double booking? They downgraded my room but didn’t give me any of my money back. I initially booked a room with lots of natural light and paid extra for this. The room we got was small and only had a tiny window. This is not acceptable if you don’t offer any restitution on the amount paid. We left early and couldn’t get breakfast (which was also paid for). They didn’t have the possibility to box a sandwhich or anything for us.Lastly and most importantly the pool area is DISGUSTING. There are big patches of black mold everywhere around the water edge. Both in the pool as well as in the jacuzzi part. This must not have been cleaned in a year or so. Common guys, for this amount per night you can pay a cleaning lady for 2 hours max to clean this?I would still like part of my money refunded for the room downgrade as well as for breakfast.
Disappointing!The apartments do not have air conditioning and it gets warm fast. You can open the window, and deal with the street noise. The shower did not drain properly and I called customer service at least 4 times to get it fixed. I stayed for 3 nights and after many empty promises, nobody showed up to fix the problem. The sheets were stained which makes me think cleanliness is not their top priority. Vision apartments do not care about their guests, and I will not be using them again.
Disappointing!The apartments do not have air conditioning and it gets warm fast. You can open the window, and deal with the street noise. The shower did not drain properly and I called customer service at least 4 times to get it fixed. I stayed for 3 nights and after many empty promises, nobody showed up to fix the problem. The sheets were stained which makes me think cleanliness is not their top priority. Vision apartments do not care about their guests, and I will not be using them again.
Disappointing!The apartments do not have air conditioning and it gets warm fast. You can open the window, and deal with the street noise. The shower did not drain properly and I called customer service at least 4 times to get it fixed. I stayed for 3 nights and after many empty promises, nobody showed up to fix the problem. The sheets were stained which makes me think cleanliness is not their top priority. Vision apartments do not care about their guests, and I will not be using them again.
I stayed for a week in a flat in Zurich. There was a broken ceramic toilet brush holder on my arrival, that I did not think much of. However after checking out, I received an invoice for 76 CHF. The customer support was not helpful at all, they repeated over and over again that according to their T&C's damages not reported within 3 days must be paid for. They did not comment on the fact that I did not break it, or attempted to help in any way. It turned the whole experience into a horrible one.The sad thing is that I paid for a mistake made by their cleaning staff, they should have reported the damage (or maybe they made it, will never know).
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