Review Time
I stayed for a week in a flat in Zurich. There was a broken ceramic toilet brush holder on my arrival, that I did not think much of. However after checking out, I received an invoice for 76 CHF. The customer support was not helpful at all, they repeated over and over again that according to their T&C's damages not reported within 3 days must be paid for. They did not comment on the fact that I did not break it, or attempted to help in any way. It turned the whole experience into a horrible one.The sad thing is that I paid for a mistake made by their cleaning staff, they should have reported the damage (or maybe they made it, will never know).
I stayed for a week in a flat in Zurich. There was a broken ceramic toilet brush holder on my arrival, that I did not think much of. However after checking out, I received an invoice for 76 CHF. The customer support was not helpful at all, they repeated over and over again that according to their T&C's damages not reported within 3 days must be paid for. They did not comment on the fact that I did not break it, or attempted to help in any way. It turned the whole experience into a horrible one.The sad thing is that I paid for a mistake made by their cleaning staff, they should have reported the damage (or maybe they made it, will never know).
I stayed at Visionapartments Geneva Gare. It would have been a good place to stay, but I had a horrible experience in terms of security.The room turned out ok. Cosy, clean, with comfy bed and a proper bathroom. Check-in was fully remote (via emails), with access code provided prior to arrival. The people I met at the reception (note that it doesn't work 24/7!) were cheerful and friendly - unlike those I exchanged emails with.Free public transport tickets were supplied, as it is with all legal accommodations within the canton of Geneva. Perfect location, within minutes from the main (Cornavin) station on foot.As for the outbalancing drawbacks, there came absurd policies, which violate not only the law but also common sense: I was forced to provide full, uncensored scans of our passports in order to be checked in, otherwise the booking would get cancelled. This is a dire violation of collecting minimum personal data principle and, obviously, a potential cyber security threat.Furthermore, a day before my payment was processed, someone accessed the host's Booking.com profile and sent me a fraudulent message with a phishing link which could have stolen my credit card details had I not been vigilant.A cherry on top is my post-booking experience. I requested an invoice via email, providing the exact data I needed as remarks on the document to have it settled. The customer service agent ignored me altogether and replied with a general invoice that their system generated and did not even bother to write "sorry, it's impossible" as if nothing had happened.If only the company's policies were tad more reasonable, I would have gladly ranked it much higher...
I stayed at Visionapartments Geneva Gare. It would have been a good place to stay, but I had a horrible experience in terms of security.The room turned out ok. Cosy, clean, with comfy bed and a proper bathroom. Check-in was fully remote (via emails), with access code provided prior to arrival. The people I met at the reception (note that it doesn't work 24/7!) were cheerful and friendly - unlike those I exchanged emails with.Free public transport tickets were supplied, as it is with all legal accommodations within the canton of Geneva. Perfect location, within minutes from the main (Cornavin) station on foot.As for the outbalancing drawbacks, there came absurd policies, which violate not only the law but also common sense: I was forced to provide full, uncensored scans of our passports in order to be checked in, otherwise the booking would get cancelled. This is a dire violation of collecting minimum personal data principle and, obviously, a potential cyber security threat.Furthermore, a day before my payment was processed, someone accessed the host's Booking.com profile and sent me a fraudulent message with a phishing link which could have stolen my credit card details had I not been vigilant.A cherry on top is my post-booking experience. I requested an invoice via email, providing the exact data I needed as remarks on the document to have it settled. The customer service agent ignored me altogether and replied with a general invoice that their system generated and did not even bother to write "sorry, it's impossible" as if nothing had happened.If only the company's policies were tad more reasonable, I would have gladly ranked it much higher...
I stayed at Visionapartments Geneva Gare. It would have been a good place to stay, but I had a horrible experience in terms of security.The room turned out ok. Cosy, clean, with comfy bed and a proper bathroom. Check-in was fully remote (via emails), with access code provided prior to arrival. The people I met at the reception (note that it doesn't work 24/7!) were cheerful and friendly - unlike those I exchanged emails with.Free public transport tickets were supplied, as it is with all legal accommodations within the canton of Geneva. Perfect location, within minutes from the main (Cornavin) station on foot.As for the outbalancing drawbacks, there came absurd policies, which violate not only the law but also common sense: I was forced to provide full, uncensored scans of our passports in order to be checked in, otherwise the booking would get cancelled. This is a dire violation of collecting minimum personal data principle and, obviously, a potential cyber security threat.Furthermore, a day before my payment was processed, someone accessed the host's Booking.com profile and sent me a fraudulent message with a phishing link which could have stolen my credit card details had I not been vigilant.A cherry on top is my post-booking experience. I requested an invoice via email, providing the exact data I needed as remarks on the document to have it settled. The customer service agent ignored me altogether and replied with a general invoice that their system generated and did not even bother to write "sorry, it's impossible" as if nothing had happened.If only the company's policies were tad more reasonable, I would have gladly ranked it much higher...
Old fashioned apartments in Zurich , super expensive small and so humid with no ventilation at all and cheapest furniture plus bed right next to door , and the worst thing was shutters from the 70s that couldnt be opened.Would never stay there again and advise anyone to look at other places, vision apartments are worst place i have ever had misfortune if staying. Never again
Old fashioned apartments in Zurich , super expensive small and so humid with no ventilation at all and cheapest furniture plus bed right next to door , and the worst thing was shutters from the 70s that couldnt be opened.Would never stay there again and advise anyone to look at other places, vision apartments are worst place i have ever had misfortune if staying. Never again
Old fashioned apartments in Zurich , super expensive small and so humid with no ventilation at all and cheapest furniture plus bed right next to door , and the worst thing was shutters from the 70s that couldnt be opened.Would never stay there again and advise anyone to look at other places, vision apartments are worst place i have ever had misfortune if staying. Never again
Beside the false image of a luxury all inklusive business apartment Provider, the "customer service" proves massively questionable " service"1. Sending double Codes to two different guests. While one Guest were harrasing the other.2. Sending wrong Codes or Apartment Numbers.3. Not nothing any Agreements taken, which ends up in 1 hours Phone calls , 3-5 Times, 30 E-Mails back and ForwardDamage of time for Work or private life, stealing time.4.Not at all solution or business orientated, they prefer to trick and cheat instead of offering solutions and real service 5. Red Light clientel from bouth sides.6. The worst " customer service" ever!
Beside the false image of a luxury all inklusive business apartment Provider, the "customer service" proves massively questionable " service"1. Sending double Codes to two different guests. While one Guest were harrasing the other.2. Sending wrong Codes or Apartment Numbers.3. Not nothing any Agreements taken, which ends up in 1 hours Phone calls , 3-5 Times, 30 E-Mails back and ForwardDamage of time for Work or private life, stealing time.4.Not at all solution or business orientated, they prefer to trick and cheat instead of offering solutions and real service 5. Red Light clientel from bouth sides.6. The worst " customer service" ever!
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