Review Time
Beside the false image of a luxury all inklusive business apartment Provider, the "customer service" proves massively questionable " service"1. Sending double Codes to two different guests. While one Guest were harrasing the other.2. Sending wrong Codes or Apartment Numbers.3. Not nothing any Agreements taken, which ends up in 1 hours Phone calls , 3-5 Times, 30 E-Mails back and ForwardDamage of time for Work or private life, stealing time.4.Not at all solution or business orientated, they prefer to trick and cheat instead of offering solutions and real service 5. Red Light clientel from bouth sides.6. The worst " customer service" ever!
Stealing, not thrust worthy and giving your personal data to third parts, whom they decline to say who is. We, my boyfriend and I had an unforgettable experience with Visionsapartments, and it was not one of the good parts. It all started when we had booked the place. They then started to ask us, for our personal data. They wanted this to be send over the net. We had naturally our worries with this part. We contacted a friend of ours, who is a lawyer that specializes in the GDPR law registration. After the talk with him, we were advised not to send our passport over the net - an item vision apartment kept asking for. This we declined. They send us their 23 pages long guideline, to calm us. It just got us more worried. In this it stated that they were allowed to sell/give our data to third part (which they are not, due to the EU GDPR laws). They responded to us, that they didn’t need to follow this law, since the apartments are in Switzerland. But since the company are run from Poland, they are working under EU law, as our lawyer also confirmed. After some writing back and fourth, we said that we would be more then willing to show this document offline. This they accepted. But suddenly other id like drivers license were accepted. So we send that online instead. They accepted that part. All good, we arrived to the apartment, where they requested, that we as guest should count literally every single spoon and all that there was in the apartment. No trace of any hospitality here. The next morning we are going out and are coming back at 9 PM. ONLY to discover that our code for our rooms didn’t work. Us out of power on the phone, with no roaming are then going back to a local bar, where we were lucky enough to get some power. Then we went back to the apartments, where the was a phone number we could call (an for us with no roaming expensive one) They claimed on the phone, that they didn’t receive the data on us. Which they did. The lady on the phone apologized and acknowledged, that they had the data and the data was correct. We for our own safety recorded this conversation. After the talk we were given access to our apartment again. But they in this way made us homeless in another country, stole our stuff and in no way did they try to make up for it. They made us look like criminals. But after this, we got in. When we had to check out, the cleaning lady wanted to get acces more than 2 hours before the checkout. We naturally contacted Booking.com with all this, but their hands where ties, as the vision apartments denied that any of this ever happened, even though that all the correspondence is there, that we we have the phone call recorded. Since Vision apartments decided to lie about all of this, we decided to contact them ourself. They denied it all, and started shouting of us. They don’t care about any clients, they don’t care about hospitality, they are not trustworthy, they are selling your personal date…..Never ever book with this company!
Stealing, not thrust worthy and giving your personal data to third parts, whom they decline to say who is. We, my boyfriend and I had an unforgettable experience with Visionsapartments, and it was not one of the good parts. It all started when we had booked the place. They then started to ask us, for our personal data. They wanted this to be send over the net. We had naturally our worries with this part. We contacted a friend of ours, who is a lawyer that specializes in the GDPR law registration. After the talk with him, we were advised not to send our passport over the net - an item vision apartment kept asking for. This we declined. They send us their 23 pages long guideline, to calm us. It just got us more worried. In this it stated that they were allowed to sell/give our data to third part (which they are not, due to the EU GDPR laws). They responded to us, that they didn’t need to follow this law, since the apartments are in Switzerland. But since the company are run from Poland, they are working under EU law, as our lawyer also confirmed. After some writing back and fourth, we said that we would be more then willing to show this document offline. This they accepted. But suddenly other id like drivers license were accepted. So we send that online instead. They accepted that part. All good, we arrived to the apartment, where they requested, that we as guest should count literally every single spoon and all that there was in the apartment. No trace of any hospitality here. The next morning we are going out and are coming back at 9 PM. ONLY to discover that our code for our rooms didn’t work. Us out of power on the phone, with no roaming are then going back to a local bar, where we were lucky enough to get some power. Then we went back to the apartments, where the was a phone number we could call (an for us with no roaming expensive one) They claimed on the phone, that they didn’t receive the data on us. Which they did. The lady on the phone apologized and acknowledged, that they had the data and the data was correct. We for our own safety recorded this conversation. After the talk we were given access to our apartment again. But they in this way made us homeless in another country, stole our stuff and in no way did they try to make up for it. They made us look like criminals. But after this, we got in. When we had to check out, the cleaning lady wanted to get acces more than 2 hours before the checkout. We naturally contacted Booking.com with all this, but their hands where ties, as the vision apartments denied that any of this ever happened, even though that all the correspondence is there, that we we have the phone call recorded. Since Vision apartments decided to lie about all of this, we decided to contact them ourself. They denied it all, and started shouting of us. They don’t care about any clients, they don’t care about hospitality, they are not trustworthy, they are selling your personal date…..Never ever book with this company!
Stealing, not thrust worthy and giving your personal data to third parts, whom they decline to say who is. We, my boyfriend and I had an unforgettable experience with Visionsapartments, and it was not one of the good parts. It all started when we had booked the place. They then started to ask us, for our personal data. They wanted this to be send over the net. We had naturally our worries with this part. We contacted a friend of ours, who is a lawyer that specializes in the GDPR law registration. After the talk with him, we were advised not to send our passport over the net - an item vision apartment kept asking for. This we declined. They send us their 23 pages long guideline, to calm us. It just got us more worried. In this it stated that they were allowed to sell/give our data to third part (which they are not, due to the EU GDPR laws). They responded to us, that they didn’t need to follow this law, since the apartments are in Switzerland. But since the company are run from Poland, they are working under EU law, as our lawyer also confirmed. After some writing back and fourth, we said that we would be more then willing to show this document offline. This they accepted. But suddenly other id like drivers license were accepted. So we send that online instead. They accepted that part. All good, we arrived to the apartment, where they requested, that we as guest should count literally every single spoon and all that there was in the apartment. No trace of any hospitality here. The next morning we are going out and are coming back at 9 PM. ONLY to discover that our code for our rooms didn’t work. Us out of power on the phone, with no roaming are then going back to a local bar, where we were lucky enough to get some power. Then we went back to the apartments, where the was a phone number we could call (an for us with no roaming expensive one) They claimed on the phone, that they didn’t receive the data on us. Which they did. The lady on the phone apologized and acknowledged, that they had the data and the data was correct. We for our own safety recorded this conversation. After the talk we were given access to our apartment again. But they in this way made us homeless in another country, stole our stuff and in no way did they try to make up for it. They made us look like criminals. But after this, we got in. When we had to check out, the cleaning lady wanted to get acces more than 2 hours before the checkout. We naturally contacted Booking.com with all this, but their hands where ties, as the vision apartments denied that any of this ever happened, even though that all the correspondence is there, that we we have the phone call recorded. Since Vision apartments decided to lie about all of this, we decided to contact them ourself. They denied it all, and started shouting of us. They don’t care about any clients, they don’t care about hospitality, they are not trustworthy, they are selling your personal date…..Never ever book with this company!
Tried to book an apartment, providing a lot of personal data. When arriving to the payment page, they asked to me the complete payment of the stay for the reservation. I did not complete the procedure, nor I provided credit card, nor I provided bank account.Now they ask the payment anyway.Please, be careful.
Tried to book an apartment, providing a lot of personal data. When arriving to the payment page, they asked to me the complete payment of the stay for the reservation. I did not complete the procedure, nor I provided credit card, nor I provided bank account.Now they ask the payment anyway.Please, be careful.
Tried to book an apartment, providing a lot of personal data. When arriving to the payment page, they asked to me the complete payment of the stay for the reservation. I did not complete the procedure, nor I provided credit card, nor I provided bank account.Now they ask the payment anyway.Please, be careful.
I had booked a 3 night stay and it was confirmed. Been in contact with them through Booking.com, to ask about late check-out and to confirm our arrival time, even on the day of arrival I send the relevant information to get our check-in code, all was answered by Visonapartment staff. (hard to get in contact with at first, had to send two messages)2 hours before we had to check in, while we was on our flight heading to Berlin, they cancelled our booking due to a "bug".. So when we landed in Berlin we didn't have any place to stay. Two days later I get a message from Visionapartments that they can not host us tonight and that we can contact booking.com for a solution. Terrible service with such a late message from them!I would never recommend to book this place, to anyone due to the risk of them cancelling your booking so close to your check-in.
I had booked a 3 night stay and it was confirmed. Been in contact with them through Booking.com, to ask about late check-out and to confirm our arrival time, even on the day of arrival I send the relevant information to get our check-in code, all was answered by Visonapartment staff. (hard to get in contact with at first, had to send two messages)2 hours before we had to check in, while we was on our flight heading to Berlin, they cancelled our booking due to a "bug".. So when we landed in Berlin we didn't have any place to stay. Two days later I get a message from Visionapartments that they can not host us tonight and that we can contact booking.com for a solution. Terrible service with such a late message from them!I would never recommend to book this place, to anyone due to the risk of them cancelling your booking so close to your check-in.
I had booked a 3 night stay and it was confirmed. Been in contact with them through Booking.com, to ask about late check-out and to confirm our arrival time, even on the day of arrival I send the relevant information to get our check-in code, all was answered by Visonapartment staff. (hard to get in contact with at first, had to send two messages)2 hours before we had to check in, while we was on our flight heading to Berlin, they cancelled our booking due to a "bug".. So when we landed in Berlin we didn't have any place to stay. Two days later I get a message from Visionapartments that they can not host us tonight and that we can contact booking.com for a solution. Terrible service with such a late message from them!I would never recommend to book this place, to anyone due to the risk of them cancelling your booking so close to your check-in.
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