Review Time
I activated my pass prior to leaving the rental car lot and received an email confirmation that my pass was active. A few days after I returned home, I received a "lane violation" bill saying that I did not pay a toll at one booth. What passes for "customer service" cannot fix their problem, so I was billed $14 ($4 toll and $10 "convenience fee") for what should have been an 86 cent toll.My advice is to bring several rolls of quarters with you, then use the cash lanes.
Used on recommendation from VisitorOrlando.com for family 2 week trip to Orlando. Picked the hanging card up from a booth near rental desks at MCO, hanged it from rear view mirror (doesn't matter which was round you hang it) and drove 600+ miles round Florida. Was kept updated by emails, make sure you enter vehicle registration at the start ! I could see by looking at the App what toll charges I was being charged. I had a reminder on last day to drop the item off at the Airport return bins, which you cannot miss seeing.I now await final bill, which is offset from 10USD deposit taken on day1. I received a prompt response to an email query too. I imagine I may break even, or get back a few dollars. Either way a fuss free process that I will use again, and no doubt cheaper than using Rental Cars own toll cards.
Person at kiosk was more interested in her phone than helping customers figure this out. Didn't explain that this is not for one way rentals. I ended the trip early when I realized that I didn't need it while I was on a weeklong cruise & updated it on my phone however it 'wasn't updated in our system' and I was charged an extra $25 for a week while I was on the cruise. Customer service told me too bad, it's a self serve option and no refunds because they didn't do anything wrong, it was my fault. TERRIBLE customer experience. Will never recommend this to my worst enemy. You're welcome to whoever's tolls I paid that week.
Bit of hassle collecting the Toll Pass at Orlando. I went to where I was told the dispenser was, but eventually had to go to a difference check in departure area away from arrivals. After that though all was good. I was a little concerned at some tolls that I wasn't going through the correct lane as of course VisitorTollPass isn't mentioned on the overhead signs. Pass just slips on rear view mirror, simple as thatOn returning to the airport there was a returns box just after the car return area - got an email update / bill at the end of the duration
The system works really well. Easy collection and use. I had to change rental car and the app was easy enough to change the toll plate. I even extended my use wit( no problem. All good..No after getting home after 9 hour flight at 20.00 I then found out that extra tolls had been added after my pass had been handed back. Even after a number of emails showing that the tolls were going away from Orlando airport after my pass was handed back. One I never went near and after my flight had taken off!!! I eventually got the tolls refunded but a hassle doing so, good system just let down by little bits.
What seemed like a great idea in principle to help tourists manage tolls in Florida did not turn out to be a good idea for us at all in practice. We picked up our prearranged toll pass from the vending machine at 4.03 pm on Friday 7th Oct, went to our hire car, input the vehicle registration and hung the pass on the rear view mirror as explained in the instructions on the app. When I checked my emails the following day I had received 2 emails, the 1st saying my trip had begun followed by the 2nd email saying my trip had now ended and to return the pass, the total time the pass was live was 2 minutes before it ended. As I was over 2 hours drive away I contacted the company to see what has gone wrong, they were unsure why it had ended 16 days early and informed me the best option would be to start a new trip, return the pass, collect another one and try from there, I was not willing to make a four hour return journey so I just avoided any toll roads the best I could for our holiday duration. I returned the pass on my return to the airport and informed them of that but no notification from them that I will get my $10 deposit back. Because of the issues I will not use this method of paying tolls in Florida again and opt for another means. The app refused to let me do anything until I had returned the pass but you would think the company would have a way of extending the pass while in use by a customer. It turned out to be just a hindrance to our holiday so for that reason I cannot recommend.
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