Review Time
I purchased the CGM system from Vively and while the monitor itself works well, the Vively app — which their entire health platform relies on — only functioned properly for one day before failing. Without a stable app, the system simply doesn’t deliver the tracking and insights that are advertised. In contrast, the Sibionics app connected to the same monitor performs far better and is significantly more reliable, which makes the shortcomings of the Vively app even more disappointing. Overall, the hardware is solid, but the app experience undermines the value of the service.
I purchased the CGM system from Vively and while the monitor itself works well, the Vively app — which their entire health platform relies on — only functioned properly for one day before failing. Without a stable app, the system simply doesn’t deliver the tracking and insights that are advertised. In contrast, the Sibionics app connected to the same monitor performs far better and is significantly more reliable, which makes the shortcomings of the Vively app even more disappointing. Overall, the hardware is solid, but the app experience undermines the value of the service.
The CGM sensor is a game changer. Firstly -It doesn’t hurt to apply, it’s super easy to upload the app and even easier to see what impacts your blood sugar. I give this product 5 stars for making it easier to understand what impacts your blood glucose levels! Hot tip - it’s not just food!
I absolutely love using a CGM and was quite excited at first when Vively upgraded their UI. It’s much better to navigate and to see insights in their app now. However, I did have some challenges with their pricing advertising for further CGMs which wasn’t quite the same on the website vs the app. So I reached out to their customer service and was impressed with the competency and speed. I don’t say that often but this is truly great customer service, as the customer service agent was proactive and resolved the issue quickly.
CGM sent was fine, made by Sibionics. App is fine. Charging me $99 for Nutrition coaching that I didn't explicitly sign for, and I explicitly opted OUT of during the onboarding - is theft.I took the CGM off as it was irritating and starting to become painful where the needle was placed - one week of use. Then 3 days after taking the CGM off, I'm charged for Nutrition coaching for $99 that I didn't sign up for.I've email support - refund now please.
The UX of the app is terrible to begin with. Now, after 3 days, the app has stopped communicating with the sensor's app. Have reached out to customer support twice this week, and I haven't had a response to either request. An absolute scam of a company. I want a refund.
I’ve been using the Vively/Sibionics CGM for about a week and the app and monitoring experience are good and user-friendly and insightful for tracking my glucose.However, I had an issue where my sensor came off after just a week during normal use. Unfortunately, I couldn’t reattach it, and the replacement cost is very high ($199), they did offer me $30 credit which brought it down to $169. I was disappointed that this potential issue wasn’t clearly advised at the time of purchase nor the cost to replace the sensor. The product works well when attached, but the fragility of the sensor and the expensive replacements make it frustrating. Hopefully, they consider improving the sensor’s adhesion or offering a more reasonable replacement policy. So unfortunately I wont be finishing my 2 week trial. An expensive week
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