Review Time
Customer service is terrible, I requested an exchange on a set of headlights i had ordered (oct 2025), after sending back the original set and paying the difference, communication went silent, it took months of emailing before I got a reply, saying I had not sent the lights back, I respond showing proof of the item arriving at their warehouse and being signed for by the company, still they denied receiving them, communication once again went silent even after multiple emails I have yet to get a reply. The more I interact with this company the more it feels like a scam, they took my money and dissapeared. I will be recommending people use a different company.
Company warranty service not worth used toilet paper!Received euro taillights for 2016 mustang. Left taillight failed 10 months later. I confirmed that problem was not associated with harness wiring or voltage issues. Rear taillight was switched with original. No problem with lighting. Video documented results were sent to Vland with purchase document and date. Repeatedly by phone and email, the company denied being the vendor despite documentation on receipt statement.Product defects are understandable. You measure the integrity of a company by their accepting responsibility and means to correct issues.Vland's integrity is in the sewer.
The worst company!!I ordered tail lights for a Honda Accord. One light fit and the other did not fit. Contacted the business and told them what was wrong. They replied that this is not a quality issue and offered $10 and I said absolutely not! You are not going to give me a $10 refund for lights that cost me $250. They then told me to pay to ship the product back. Don't buy from these people. This business is a SCAM.
Customer service is terrible, I requested an exchange on a set of headlights i had ordered (oct 2025), after sending back the original set and paying the difference, communication went silent, it took months of emailing before I got a reply, saying I had not sent the lights back, I respond showing proof of the item arriving at their warehouse and being signed for by the company, still they denied receiving them, communication once again went silent even after multiple emails I have yet to get a reply. The more I interact with this company the more it feels like a scam, they took my money and dissapeared. I will be recommending people use a different company.
Scam. I am waiting for the headlights more than a month even it was mentioned that shipping times are 3-5 working days, they are sending fake tracking links, saying that they need to get headlights from China first and that it is being held in customs. They are refusing to return the money. Report was made about this scam shop
One star is being generous for this company. Ordered a full set of headlights and taillights for a customer that was leaving for Florida for the winter. These are much more pricey than what I have ordered in the past, but they were willing to try them out, as they appeared to be good quality. Received the taillights after a longer-than-most shipping wait. Then received an email from the company explaining that the headlights were on backorder, no clue as to when they would ever arrive, and suggested that I upgrade at my own cost (over $140) and the headlights they wanted me to "upgrade" to were projector lights, which would preclude me from being able to replace or upgrade the bulbs. I kindly requested an RMA to return the taillights as my customers wanted a matched set from a single manufacturer. VLAND refused, insisting that the taillights would work with other brand headlights, like I didn't know that. I insisted that that was not what my customer wanted. By this time, I had already ordered and installed a new set of lights and sent my customer on to the land of sandy beaches. Instead of relenting and sending an RMA, eating a little shipping loss and possibly retaining a future customer, these folks dug in and argued for an entire month, refusing to send an RMA and insisting that they had fulfilled their obligations of the sale (still hadn't received the headlights). I'm too busy to deal with their crap, so I'm going to eat the return shipping, but I will never deal with this company again. Unless you enjoy not getting what you ordered and crappy customer service, you wouldn't either.
I purchased some headlights and they sent me the wrong product. I sent them over all the information that they asked to be able to return them. It has been over a month since all the information was sent over to them to return and they still have not replied.
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