Review Time
I received a sample of my chosen fabric in the mail and was very happy with the colour and quality of fabric so proceeded with an order.Unfortunately when the actual fabric arrived after several weeks it was a completely different type of fabric. The sample was a woven linen look (exactly what I wanted) however what was supplied was a fluffy brushed polyester!I immediately contacted the company via email and Web chat to request a refund. I enclosed photos of the sample and supplied product as proof and within 2 business days my full refund was back in my account.I'm disappointed that I couldn't get the desired fabric as the sample was perfect, however their customer service has been great with getting my refund back to me.I'd highly recommend getting a sample before any purchase as it gives you some reassurance if things do go wrong.
Questionable companyI make all my own curtains and called Voila Voile to make an enquiry with a view to ordering fabric. The call was answered from overseas. The operator had no knowledge of the fabrics listed on their corporate website or indeed the process of curtain make up. Concerned, I checked Voila Voiles reviews on Trustpilot, their listing on Companies House Gov.UK, and their stated business address on Streetview. This research did not give me the confidence to place an order, particularly when their projected delivery period is 3-4 weeks for a cut fabric lengthTheir website suggests they are based in the UK and that they are able to supply a wide range of appealing fabrics6 weeks on, I still haven't received the promised email answering my enquiry regarding something as simple as 'pattern match', one of the first things taught in dress/curtain making !!I placed my order with a competitor.
It takes quite a long time to receive the order and they often need a nudge to send it, but the result is absolutely stunning. Both the voiles and the curtains look extremely well. The fabrics are gorgeous and the execution is professional. I did have an issue with the number of eyelets for one pair of curtains in the living room which had less eyelets than the other and created a visual imbalance with less pleats, particularly as the width wasn't big, but they rectified it free of charge. I will certainly order new curtains for my bedrooms too.
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