Review Time
Purchasing from them is a risk!!! An item I order in Nov. 2025 has still not been received or reimbursed and their customer service is bad too!!! I will never order from this company again!!!
Their 20 something year old on Tiktok are extremely rude even the customer service complaint center is extremely rude. They were even more rude to someone who has disabilities. I will never purchase something from this company. They push products on you and when there's an issue with the order they say too bad we dont offer refunds.
I completely regret shopping with von dutch for how they have handled my transaction as well as seeing how they have scammed others out of their money. I ordered a bag for my wife on February 17th and paid $70 to overnight it so I could surprise her. Here we are 3 days later and not only have I not received the bag, but the shipping process has only JUST started. It is currently Feb 20th and the bag is still in Long Beach, CA and has to come to Detroit. At the very BEST, I might receive the bag at the 4 day mark, but after paying $70 in shipping, I have been scammed out of my money. I will never shop at von dutch again. It is insane to me that they have such poor customer service/logistics considering how much of a comeback the brand has made recently. This is business ethics 101 and they are failing miserably. BEWARE when shopping with them and DO NOT pay for expedited shipping.
I ordered a the Black & White Cow Print Vegan Pony Hair Vegan Bag, on January 13th. I paid $60 for next day air because I needed the bag for Saturday the 16th. I was shipped the wrong bag and had to find a replacement to go with my outfit. I contacted Von Dutch on the 15th and received an automatic generated response. I stated that I would like my $60 shipping fee refunded and the cost of the bag refunded. I was told that shipping fees are non refundable. I asked could my concerns be escalated to a supervisor, due to the fact that I’m not at fault. I was ignored and received another email telling me to return the bag for a refund. No mention of my express payment for shipping. I’m extremely upset because I spent extra money to get the bag on time. Extremely upset because my concerns are not being reviewed by a supervisor!
Quality, a joke! Walmart would be better. Price, outlandish for the quality! $250 for a matching set of legging and zip-up. Don’t waste your money, you can buy great quality such a Lulu or Vuori for the same price or lower. AND if you decide it’s crap once you receive, they charge a “restocking fee” and only issue merch credits. They don’t even want their sub-standard crap back.
I ordered a Large Bowling Bag purse from them twice. Both times they sent the wrong purse. The first time they sent the wrong item, I reached out and they never responded. I found a phone number for them, and was finally able to contact someone via text, because they did not answer the phone. The told me to send the wrong purse back, and once they received that purse, they would overnight me the correct purse. Well they received the wrong purse back, but failed to send me the correct purse back. Instead they gave a refund. So they lied, about sending the correct purse i ordered via overnight delivery. So I ordered the purse again, do you know they sent the wrong purse AGAIN! Customer did not respond back, so I notified the BBB and my bank. Do you know, they then responded back asking me to send the purse back and contact my bank and reverse the complaint and they will send my refund. Talking about Crazy, these people are unbelievable and don’t deserve to be in Business. I in courage anyone with issues, to contact the Better Business Bureau! So I have ordered the purse twice, and still do not have it. Instead of this company doing the right thing and just sending the item you ordered and paid for, they behave like kids and Escalate the situation. Can’t believe they’re still in Business. DO NOT BUY FROM VON DUTCH! Terrible customer service!!! They seem very Incompetent! I mean send the wrong item Twice, then act like it’s the customer fault. No Accountability! They don’t deserve your hard earned money. I spoke with Shannon Bradley, who said the purse would be sent via overnight, once they received the purse I returned. Shannon lied, they never sent me the correct purse. Unbelievable!
Terrible experience. The purse ordered was too small even for a child. It was completely useless and was nearly $100. When I asked to exchange it I was told no because, despite it being a Christmas present, it was received 7 days prior. DO NOT ORDER FROM THIS COMPANY!! Poor quality and terrible customer service.
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La marque Von Dutch revient à ses vraies valeurs authentiques, et se relance dans le monde entier en sortant une collection de t-shirts, sweats, jeans, casquettes, ceintures.
La marque effectue un retour aux sources, aux racines de ce qui a permis à Kenneth Howard, alias Von Dutch, d’inspirer toute une génération avec son esprit anticonformiste, ses œuvres d'art et une imagination débordante, autant de valeurs qui perdurent encore aujourd’hui chez Von Dutch.See more
