Review Time
Since my first inquiry, Michael provided all the necessary information about the Slim Beam. I felt confident moving forward with the purchase of the Slim Beam because of our final phone chat. I wish to also thank Trevor, who fielded my call early-on.
I've had my WR for 9 years. The quiet swishing of the water makes using it a pleasure, even if I'm doing a harder workout. And the wood makes it a beautiful machine as well.After almost a decade, my WR needed work. The service was excellent and the staff went above and beyond in getting my machine back in shape.
I really do not writing reviews before receiving the product but as I have doubts that it will happen at all at this point I am going to do one now. Customer support has been abysmal in trying to find out when my new rower will ship and lackadaisical at best as to my plight. A few days after ordering I was given a ship date that would have been 5 business days from my order. When that did not happen, I contacted them on Monday and was told they were running behind because of some audit and that it would ship later in the week. On returning to their site a couple of days later the status stated the order was "unconfirmed". So I wrote ask what that means and the agent asked me in return he did not understand the question. In reading some of the lower rated reviews I now see this is not unusual for the response or lack there of. I will update the review when I get the Rower and adjust accordingly. Just know that the shipping process is long and cumbersome compared to others.
I have been a long time user and supporter of water rower. I have 24 machines and have had them for about 15 years. This machine is a good rower but needs a lot of maintenance. You can imagine I’m doing it constantly with 24 units. The tubs are vulnerable to the seal breaking if they get bumped together, as in setting up class or storing them. The company has really just created a poor parts replacement policy which is a big cost to our nonprofit veterans organization. They now make you buy a glue gun with each purchase of the already ridiculous priced epoxy tube. If you are not mechanically inclined, this is not the rower for you.
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A rowing machine for any environment. The perfect exercise with exceptional quality and design. Designed and manufactured in USA since 1988. Sustainably sourced wood. Water resistance.
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