Review Time
Used the "sell your phone for cash" option in combination with the 2nd phone I bought through refurbed. Originally they offered a reasonable price, after receiving the phone reduced to Zero. Reason: missing CE label. Ironically I had purchased that device through refurbed 2 years earlier. Their reaction: "Oh, that's not us. There are multiple dealers on our platform."
Seriously?? How would I as consumer capture a detail like that? The credibility of their dealers is on the platform to validate, not me as consumer.
never using that platform again. Feeling betrayed.
Battery lasted only 9 months. The warranty was denied due to an unrelated part of the device, even though the issue was only with the battery. The advertised 12-month warranty is not real. I do not recommend buying devices from this seller.
COMPLETELY DISAPPOINTED!! I purchased a computer from this service last year, and it wouldn’t even power on after less than a year of usage. The support team is made up of the most inept individuals I have ever dealt with. It took them two months to even attempt to repair the computer, and they returned it with the same issues. Then they promised me a refund, but I still haven’t received it (it’s been four months already). They essentially just take your money and disappear.
I ordered a new phone that never arrived. It's extremely difficult to get in touch, as their responses are slow when addressing issues, often seeming to ignore my concerns. I spent 600 and was told to wait while they investigate, despite clear tracking indicating the phone never left the shipping facility. It's a terrible experience—no phone and no refund.
I purchased a phone in July, and it unfortunately broke in September. The company offered €50 to repair it, while the repair cost was €75. They have maintained consistent communication with me regarding the repair process. I truly appreciate all their efforts to resolve the issue.
I purchased a phone advertised as 'Very Good' condition, and the experience has been quite disappointing. The delivery was chaotic, with the date shifting multiple times, leaving me uncertain about its arrival.
When the device finally showed up, it fell short of the quality I anticipated for its rating. It began overheating right after setup, and I received an 'Unverified Battery' warning despite claims of a new battery. This is not what I expected from something rated this highly.
Now, I must reach out to the support team to sort out a return or replacement, which is frustrating given the amount spent on a refurbished device. I had hoped for a more seamless experience and a product that lived up to its description. Update: Since my initial review, things have only gotten worse. The phone continues to overheat significantly, even with minimal use, making me uneasy about using or charging it. It feels like a safety risk, and I'm genuinely concerned it might worsen or cause damage.
As a result, I no longer want a replacement and am requesting a full refund instead. This whole experience has been incredibly disappointing and far from what I expected from a device in 'Very Good' condition.
My wife purchased a refurbished phone, and just six months later, the screen became detached from the case, damaging the internal components. We reached out to the service for assistance, but they only offered a costly solution for a new screen, denying any responsibility or warranty support. Now I'm at a loss. We invested over 500 euros in this refurbished device, and now it's unusable due to their poor assembly. The concept of refurbished products is appealing when everything functions well, but when issues occur, customers are left without support.
I didn't purchase anything from the platform, but I attempted to sell two devices through it. Initially, I accepted their offer of €20 for both phones, and that's when the issues began. Both devices went missing for months with no updates or communication. Eventually, they claimed to have found them, but instead of the agreed amount, they offered only €7 for both. Their justification? One phone had a tiny crack, practically invisible with a case, and they claimed the other wouldn't turn on, despite it working perfectly before shipping. After this experience, I can confidently say I won't use this service again due to its unreliability and the drastic change in their offer.
I previously left a negative review due to a lack of help with a laptop issue, but the company responded promising assistance. Trusting them, I removed my review, only to find their service has since deteriorated. When I reached out again, they took over a week to respond and provided incorrect information. I was sent to their repair team, which informed me they couldn't assist because the laptop was tied to a company. I've purchased several items in the past, but about 60% were faulty. Their support is slow, and they often redirect you instead of providing help. It seems like their products aren't genuinely refurbished or tested before resale.
I received the wrong laptop, which was described as being in excellent condition but had scratches all over it. The processor was not as advertised. I ordered a specific model and received something completely different. When I asked for support, they requested I send it back with a written note, despite my prior complaint. If they can't even send the correct item, they should have better customer service.
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