Review Time
Visited the Great Western in New Street station on Tuesday 8th October at 1pm. Placed a food order at the bar for a Ham and Mushroom pizza and a small fish and chips. Advised by the barman that it would be a 15 minute wait. Fine. However the fish and chips arrived but no Pizza. After waiting a while I enquired where the pizza was. After a look of puzzlement from the waitress and her checking with the kitchen, she had delivered the pizza to the wrong table. By the time this was sorted out and I was still waiting to receive my food, my husband had eaten his fish and chips. Eventually, I received the pizza, which was nice, but it would have been much better if we could have eaten together and if an apology had been forthcoming.I would also comment that the waitress when delivering the fish and chips stood fir at least 5 minutes with the plate in her hand whilst she had a good old chat to another customer and the food she was about to deliver was going cold.Visited this establishment many times and on this occasion it was not at all busy, so no excuse for shoddy service. Will think twice before eating here again.
Visited the Great Western in New Street station on Tuesday 8th October at 1pm. Placed a food order at the bar for a Ham and Mushroom pizza and a small fish and chips. Advised by the barman that it would be a 15 minute wait. Fine. However the fish and chips arrived but no Pizza. After waiting a while I enquired where the pizza was. After a look of puzzlement from the waitress and her checking with the kitchen, she had delivered the pizza to the wrong table. By the time this was sorted out and I was still waiting to receive my food, my husband had eaten his fish and chips. Eventually, I received the pizza, which was nice, but it would have been much better if we could have eaten together and if an apology had been forthcoming.I would also comment that the waitress when delivering the fish and chips stood fir at least 5 minutes with the plate in her hand whilst she had a good old chat to another customer and the food she was about to deliver was going cold.Visited this establishment many times and on this occasion it was not at all busy, so no excuse for shoddy service. Will think twice before eating here again.
We stayed at The Globe Hotel in Kings Lynn. A little apprehensive as a Weatherspoons establishment but we were pleasantly surprised. Location was central, quality of room was excellent and the staff were really helpful. Easily comparable with Premier Inn standard, if not better. Will stay at a Weatherspoons hotel again. Great for a short break.
We stayed at The Globe Hotel in Kings Lynn. A little apprehensive as a Weatherspoons establishment but we were pleasantly surprised. Location was central, quality of room was excellent and the staff were really helpful. Easily comparable with Premier Inn standard, if not better. Will stay at a Weatherspoons hotel again. Great for a short break.
William Adams Gorleston ordered ham eggs and chips, the ham looked grey and eggs were hard, took it back to be told eggs were a preference , and all the ham was the same and they could not change the ham but would cook 2 new eggs, so i asked for money back and was told as it was a customer preference I could not , so i asked for a different meal, and was told i could not so i asked for the duty manager, she came and after a discussion i ordered new meal which i paid the difference . to be told this was a one time offer and I could not do it again, I thought if you were not happy with a meal in England you could get your money back if you did not eat it .
William Adams Gorleston ordered ham eggs and chips, the ham looked grey and eggs were hard, took it back to be told eggs were a preference , and all the ham was the same and they could not change the ham but would cook 2 new eggs, so i asked for money back and was told as it was a customer preference I could not , so i asked for a different meal, and was told i could not so i asked for the duty manager, she came and after a discussion i ordered new meal which i paid the difference . to be told this was a one time offer and I could not do it again, I thought if you were not happy with a meal in England you could get your money back if you did not eat it .
Been few days ,on 20/05/ at WeatherSpoon at Market Harbourgh ,usually I am regular customer of this venue ,most of the time the venue is very well maintained ,indoor and outdoors during busy days ,I had the most unpleasant experience ,it was around afternoon time .The state of the pub was appalling ,all around the bathroom ,men's toilest ,I have checked the cleaning rota been signed but nothing was c leaned ,door handles , toilets area ,all marked around the door ,toilet paper t on the floor went to was my hands and when I exited the men are and sit on a table ,I have notice I had on my short trouses men's faces.Totally gutted,went and told the staff of the bar and women ignore it saying sorry .I suggest the standards of cleaning were below any decency and customer service was 0.
Been few days ,on 20/05/ at WeatherSpoon at Market Harbourgh ,usually I am regular customer of this venue ,most of the time the venue is very well maintained ,indoor and outdoors during busy days ,I had the most unpleasant experience ,it was around afternoon time .The state of the pub was appalling ,all around the bathroom ,men's toilest ,I have checked the cleaning rota been signed but nothing was c leaned ,door handles , toilets area ,all marked around the door ,toilet paper t on the floor went to was my hands and when I exited the men are and sit on a table ,I have notice I had on my short trouses men's faces.Totally gutted,went and told the staff of the bar and women ignore it saying sorry .I suggest the standards of cleaning were below any decency and customer service was 0.
Just had the the most appalling experience I’ve ever experienced, I took my friends to Weatherspoons the glasshouse Norwich whilst visiting from the new forest, one of whom is disabled and needs a working dog , we ordered and payed for our food and were seated only to be approached by a member of staff saying she could not able to bring her dog in , he was told about my friend’s disability and he took it upon himself to ask the manager who I understood to be someone called Claire where she confirmed we had to leave,my friend left the premises,once she left she had an epileptic fit on the street all caused by the way we were treated I’m disgusted and appalled I intend to take this further it’s discrimination of the worst kind
Just had the the most appalling experience I’ve ever experienced, I took my friends to Weatherspoons the glasshouse Norwich whilst visiting from the new forest, one of whom is disabled and needs a working dog , we ordered and payed for our food and were seated only to be approached by a member of staff saying she could not able to bring her dog in , he was told about my friend’s disability and he took it upon himself to ask the manager who I understood to be someone called Claire where she confirmed we had to leave,my friend left the premises,once she left she had an epileptic fit on the street all caused by the way we were treated I’m disgusted and appalled I intend to take this further it’s discrimination of the worst kind
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