Review Time
Bought a 2 twenty Roma on black Friday 2019 and asked for it to be delivered in the start of January. Everything went smoothly and fine until they said that they didn't have the colour I'd reserved and paid for, anymore. A week turned to two weeks, to a month and then almost a month and a half until I got my super beautiful scooter. Too bad that it had gotten slightly crushed in the transport though. And without any papers. I reported the damage to the driver and contacted Weebot directly. We also had to figure out the 300 euros of accessories my black Friday deal gave me the right to.And that's where I am about now, one year and probably around 40 emails later.Still haven't gotten all my accessories and still have a broken scooter.So unfortunately I cannot recommend Weebot to anybody. Most of the people at the customer service are actually really nice and helpful but there must be something in the organisation that doesn't work. No communication between colleagues, no proper recording of orders and one too many "don't worry I'll take care of this" and then nothing.The worst part is that they almost never take the initiative to contact me with new information so I have to write back asking over and over "where's this?","where's that?", "what about this?"Dumbest moment award goes to when I got two pair of gloves two sizes off and when I pointed this out I got the explanation "we didn't have the sizes you wanted so we sent those instead"...Please CEO of Weebot, give your employees resources enough to follow up their seemingly genuine concerns that they're expressing.Max Behrendt.Answer to Weebot's comment on this review:This is a perfect example of your problem at Weebot. Either your intra communication is bad or you're dishonest. I hope it's the former.I ordered gloves, they came in the wrong size. I sent them back and asked if you had any others in the right size or if you're going to have them in stock later. In the following several emails I've gotten all of the following answers:"we don't list those sizes on our website" (you did and still do),"they're sold out"(then better update that in the webshop cause at that moment I could still go all the way to checkout and payment for the very same gloves I wanted),"We'll have them in stock soon, we'll come back to you" (never happened),"Sorry we don't sell any gloves in those sizes" (weirdly enough I finally got right sized gloves sent to me just recently thanks to one of your coworkers. They're though somehow too small even in XXL so don't know what size chart your going by.)So what you're saying is false, that "I keep coming back to you wanting the same gloves". I simply have asked for a clear answer on if you will have them in stock sooner or later.And yes somebody did recently contact me about the damaged scooter (even though since then I haven't heard anything new, which follows the same pattern of all the communication with you). And even if this will suddenly now be resolved due to that I finally posted in a public spot, it's still a year later. And still 50 mails too many. And still after being asked to contact your partner garage in town that somehow never heard about your partnership and did not want to repair the scooter even if I paid him cause he had no knowledge of the model.And yes I have gotten "compensated" with 50 euros so far. It's a nice and respectable gesture but sorry, it's not enough and I sincerely hope you understand that.And if you answer on some other public review of mine, or anybody else's, I'd recommend that you tried to not put the blame on us, your customers, for your mess of communication. If you're anything less then the CEO, don't take it personally though. I'm sticking to that the costumer service have mostly been friendly. Just messy and inefficient to a point that it's ridiculous.And thank you for your invite to contact you by email but you seem to answer faster in public. I invite you right back to follow up on the email and phone contacts we've already had though.
on February 13, 2020, I bought a Dualtron Raptor V2 scooter in your store. On the occasion of the Covid, I have not been able to use it, until now, however when opening the box, I have verified that the charger that came with the scooter was not the original one of the Minimotor brand, and that all Dualtron scooters must be brought, as it says the instruction manual itself, advising against any other. These events have been communicated to your Weebot store, through your email, sending a photo of the charger. However, I am simply answered with "that's the good one." It does not seem to me an acceptable answer, from a professional store, to advise that a non-original charger of the brand minimotors be used. As a customer, I am quite disappointed with the treatment and response received by your store.Charger supplied 30 euros in aliexpress, original charger brand minimotors 90 euros, which all dualtron carry. And they keep saying that it is the original ... How easy it would have been for them to send the customer an original one, and the problem would end, but no ...Pray if you have a more serious problem......
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Weebot est la Marque de Trottinette électrique, accessoires et pièces détachées, leader en France. Nos produits sont équipés d'une Batterie certifiées et de la Norme CE. Garantie 2 ans et SAV Premium en France. Livraison Express Gratuite 24h/48h.
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