Review Time
What an amazing experience!!I was recommended Westaway by two garages that I rang up due to my seatbelt breaking. My husband rang Westaway and I have never experienced customer service so amazing. They said to “come in for a cup of coffee and a chat” and I just felt so at ease knowing that the team were so friendly. We were greeted with nothing but smiles, everyone was so incredibly helpful and I will recommend this garage to absolutely anyone! They were able to figure out what was wrong with my seatbelt and order a part in straight away for next week. As we waited around, we looked at some cars, got some quotes and had a lovely cup of coffee! I will definitely be coming back to use this garage for other services. A huge thank you, Andy, Paul and Garry! You made my very stressful day a lot better!
I have been using Westaway Service for specialised service jobs on our 2015 Jeep Wrangler. I found the people i have engaged with [Steve, Tony and Mr. Westaway etc] very helpful, friendly, knowledgable and everything you would hope for in a garage. The work completed on the Jeep was excellent and the car was returned cleaned and ready to go. The pricing was made clear and any problem found was propely explained and discussed. I was loaned a car whilst the Jeep was being worked upon and this was a great help to me as i live some miles from the garage.
This is a trusted Suzuki Garage giving the service that I look for and is hard to find today.Service reception is run by Gary and is 100% professional. Two of my cars were MOTed and Serviced last week and they both came back nice and clean. (Thank you also the car cleaning team)Chris - Wellingborough.
On Tuesday 27th June 2023, I bought a (very expensive) Jeep Wrangler from Westaway Motors in Northampton, via Spoticar. As I live in West Wales, one of the key factors of the purchase was the alleged Spoticar UK-wide warranty that came with the vehicle.By Sunday 9th July, less than 2 weeks after purchasing, the vehicle had developed 3 faults, including an engine malfunction. I rang Westaway Motors, only to be told that I needed to contact my nearest Jeep dealer in Wales myself to organise an investigation under the Spoticar warranty. I rang every Jeep dealer in Wales, only to be told that none of them honoured the Spoticar warranty. I then contacted Westaway Motors again and requested that they take back the vehicle, as the warranty was totally useless. They refused! After lengthy wrangling (pardon the pun) over the phone Westaway did eventually contact a dealer in Wales who agreed to inspect the vehicle, but stated that I might still have to pay for anything not covered by warranty. I would also have had to arrange to transport it myself. However, by this point I was sick of the whole scenario and I am now in the process of exploring trading in the Wrangler at a big loss, for a totally different make of vehicle with a more locally based dealer that has nothing to do with Spoticar.I would give both Spoticar and Westaway Motors ZERO stars if possible. I will never use either again.
I visited westaway motors on Friday to have my Mitsubishi looked at Moulton branch in Northamptonshire. I was a little late as I got lost. But when I arrived the mechanics were so welcoming and professional they sussed out the problem immediately and were fair with the price. They were polite and very helpful. They put my mind at ease and I will certainly be using them again. Thank you boys for all your help and professionalism. All the best Paul Burgess.
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