Review Time
Went to the showroom since I heard that What a Room, does custom sofas. I have a narrow living room, however quite long and obscure, so my partner and I couldn't find a sofa that fit our taste and size. Luckily this place was able to cater to our spacing and had a great recommendation and render service to help us visualize how it would look and how much spacing is available. Very indepth rendering was awesome.
One thing that I wish they did was coming into our home to help measure the space. they do not do in home consultation and we were required to measure the space and submit the details on their website portal. Which isn't too bad but still, it would've been nice.
Delivery went smoothly and service was great, no hiccups from start to finish.
We ordered 2 Daphne sofas in hamstead oyster, and medium cushions. The sofas look nice from afar. Once you sit on it, the “medium” cushion is VERY plush. Definitely wouldn’t recommend if you don’t want to sink right into your couch. My lower back aches after sitting on it for 5-10 minutes. The fabric was originally nice, but only after 2 months it’s starting to pill. The overall weight of the sofa is also too light because if you don’t have it up against a wall, it’ll move around on you. Overall very disappointing experience and Shocked that there aren’t any bad reviews online based on our experience. We had really high hopes and nothing worked out.
I’m extremely happy with my Tiffany Chaise Sofa. I spent months researching the best sofa and came across many positive reviews about What a Room. It honestly exceeded my expectations! It feels sturdy and well-made, the comfort level is just right, and the color is absolutely beautiful in person. The medium firmness gives a great balance of support while still being cozy. The team was also fantastic throughout the process, patiently answering all my questions by email. Ordering a sofa online without seeing it first can feel a little scary, but the customer service before I ordered and even after ordering gave me the reassurance I needed.
I was hesitant to buy a sofa online, but the customer service at What A Room made the whole custom furniture process surprisingly easy. I thought getting something custom meant very expensive and a lot of back and forth but that's not the case at all! James from the design team helped me design my Daphne Sectional, sending multiple fabric samples and answering all my questions about size, comfort, and layout for my room. The renderings were very helpful. Once I got delivery the finished Daphne sectional looks beautiful in my living room and the build quality feels solid. The performance fabric is holding up perfectly to my cats with no visible damage. So far so good!
Went to the showroom since I heard that What a Room, does custom sofas. I have a narrow living room, however quite long and obscure, so my partner and I couldn't find a sofa that fit our taste and size. Luckily this place was able to cater to our spacing and had a great recommendation and render service to help us visualize how it would look and how much spacing is available. Very indepth rendering was awesome. One thing that I wish they did was coming into our home to help measure the space. they do not do in home consultation and we were required to measure the space and submit the details on their website portal. Which isn't too bad but still, it would've been nice.Delivery went smoothly and service was great, no hiccups from start to finish.
Customer service was very responsive. There was someone that helped me from beginning to end. The added bonus was that I was able to order a custom sectional that fit EXACTLY into a space that I wanted. Other retailers were either too big or too small. What a room was Goldilocks, “just right”. They were able to extend my sectionals 7”.
Horrible experience. What a room hired a company that was going to do white glove delivery. We paid $200 extra for shipping and white glove delivery. The people sent by freight company were incompetent and unprofessional. The couch was big and needed to be brought in at an angle. They wedged it in and out multiple times. Completely shredded the legs of the couch and destroyed out entryway. They finally couldn’t fit in and left the couch with the cushions lying on the dirty floor in the garage. My husband brought it in the next day with no problems at all. What a room did not even want to reimburse our delivery fee. I am so disappointed with this company and will never be ordering from them again
I was in the market for a new sofa and honestly had no clue where to begin. I had just bought a house and wanted something that felt like forever furniture, not something I’d replace in a few years. I’m so glad I found What A Room.The customer service is what really stood out. Picking fabric can get overwhelming fast, especially when you’re trying to balance color, comfort, and durability. I have a dog, so that was a big factor for me. They didn’t just say “this one is pet friendly” and leave it at that. They explained why certain fabrics would hold up better, talked through durability, cleanability, and what would realistically work for my lifestyle. It felt honest and knowledgeable, not salesy.The rendering service was the biggest game changer. I sent them photos and my floor plan, and when I got the renderings back, it honestly looked just like my space. Everything was scaled correctly, which made it so much easier to visualize. I was able to measure things out and feel confident about the exact dimensions before ordering. That alone gave me peace of mind.They checked every box for me, from communication to helping me feel 100 percent confident in my choice. I went with the Daphne and I couldn’t be happier. The quality is there, the comfort is there, and the whole experience felt smooth from start to finish. Definitely a forever customer.
We recently purchased a sectional sofa from what a room. We were able to select fabric samples and choose our upholstery, as well as custom sizing from several different models. We've had the furniture for a couple months now, and it seems get well constructed. While we did have a couple of hiccups in logistics (original shipment lost one of the pieces, and the remade piece did not fit the other), the customer support I received was unheard of in this era. I'd definitely recommend this supplier!
We LOVE the couch. Super comfortable, exact dimensions we ordered, and showed up on time with quality white-glove delivery service. Highly recommend if you're looking for a custom couch. Their customer service is also top-notch, they helped us with measurement adjustments and suggestions and made the whole process seamless.
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What A Room specializes in custom sofas and sectionals handcrafted in the USA. With over 20 years of experience in custom upholstery, we offer fully customizable sizing, configurations, comfort options, and 250+ fabric choices. Most custom pieces are completed in approximately 4–6 weeks.
We serve customers nationwide through our e-commerce platform and have a showroom in San Jose, CA.See more
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